Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Mitchell

Leanyer,NT

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

8
8
years of professional experience

Work History

Retail Worker

Repco Winnellie
04.2020 - Current
  • Boosted daily sales performance by engaging customers on the shop floor and offering tailored solutions based on their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Delivered packages to customer doorsteps and business offices.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused every Saturday.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Enhanced customer satisfaction by ensuring a welcoming atmosphere and addressing concerns promptly.

Mechanic Assistant & Driver

Car Mobile Mechanic Darwin
04.2018 - 05.2019
  • Wrote and revised maintenance procedures.
  • Utilized diagnostic equipment to accurately identify engine problems and determine necessary repairs.
  • Utilized diagnostic tools to identify mechanical problems and develop prompt solutions.
  • Reduced hazards by maintaining safe and clean working environment for mechanics.
  • Adhered to established procedures for safe disposal of motor oil and other vehicle fluids.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Conducted routine oil changes, tire rotations, fluid replacements, and bulb changes.
  • Tested vehicles after repairs to verify performance, safety and functionality.

Driver

Alice Springs Couriers
01.2016 - 07.2016
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Communicated with customers to provide delivery updates and confirm delivery locations.


Education

Certificate I - Construction Trades

Casuarina Senior College
Moil, NT
08.2015

Certificate I - Automotive Vocational Preparation

Casuarina Senior College
Moil, NT
02.2015

Certificate I - Resources And Infrastructure Operations

Nightcliff Middle School
Rapid Creek, NT
02.2014

Skills

  • Payment Processing
  • Sales Promotion
  • Store Policies and Procedures
  • Cross-selling strategies
  • Store Opening and Closing
  • Honest and Dependable
  • Exceeding Customer Expectations
  • Fast learner
  • Very hands on
  • Customer Service
  • Patience and Empathy
  • Reliable and Responsible

Timeline

Retail Worker

Repco Winnellie
04.2020 - Current

Mechanic Assistant & Driver

Car Mobile Mechanic Darwin
04.2018 - 05.2019

Driver

Alice Springs Couriers
01.2016 - 07.2016

Certificate I - Construction Trades

Casuarina Senior College

Certificate I - Automotive Vocational Preparation

Casuarina Senior College

Certificate I - Resources And Infrastructure Operations

Nightcliff Middle School

Similar Profiles

CREATE PROFILE
Joshua Mitchell