Joshua Munro
Glenview,QLD
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
4
4
years of professional experience
Work History
Duty Manager
The Overlander Hotel
07.2023 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Counting Daily Takings for whole venue, entering data into spreadsheets.
Team Leader
Emirates One&Only Wolgan Valley
04.2023 - 06.2023
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
- Assisted in rostering staff each week.
Bar Manager
Fitzroy River Lodge
04.2022 - 10.2022
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Consulted with managers to organize special events and promotions.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handling requests from guests with the after hours phone.
Cafe Assistant
Emu Bay Lavender Farm
05.2021 - 03.2022
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Preparing and making daily special juices with local ingredients.
- Making coffees daily at a high quantity
Restaurant Manager
Kangaroo Island Wilderness Retreat
08.2019 - 01.2020
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Motivated staff to perform at peak efficiency and quality.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Education
High School Diploma -
Kangaroo Island Community Education
Kingscote, SA09.2013
Skills
- Verbal and Written Communication
- Staff Training
- Strong Business Acumen
- Process Optimization
- Shift Scheduling
- Customer Communication
- Job Assignments
Timeline
Duty Manager
The Overlander Hotel
07.2023 - Current
Team Leader
Emirates One&Only Wolgan Valley
04.2023 - 06.2023
Bar Manager
Fitzroy River Lodge
04.2022 - 10.2022
Cafe Assistant
Emu Bay Lavender Farm
05.2021 - 03.2022
Restaurant Manager
Kangaroo Island Wilderness Retreat
08.2019 - 01.2020
High School Diploma -
Kangaroo Island Community Education
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