Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joshua Orr

Harkness

Summary

I am Joshua Orr, an ambitious and dedicated professional eager to find an opportunity to grow and develop alongside a dynamic organization. With a relentless work ethic and an empathetic approach, I focus on fostering strong relationships and creating positive impacts. I am known for my accountability, reliability, and strong leadership qualities, supported by excellent communication skills. As a lifelong learner, I continually seek to expand my knowledge and skills, while maintaining a humble perspective. I am committed to being a valuable asset and am ready to serve the organization with dedication and passion.

Overview

21
21
years of professional experience

Work History

Planning Analyst

DHL
01.2023 - Current
  • Company Overview: Ravenhall, Planning Analysts, (Nike)
  • Automation Management
  • Labour Planning for entire site to meet customer needs daily, weekly based on UPH
  • Manage daily resources to achieve daily targets
  • Communicate with internal and external stakeholders
  • Implementing effective wave strategies
  • Analysing daily plans and identifying improvement
  • Set achievable daily targets
  • Holding Stakeholder accountable to meet assigned deadlines
  • Troubleshoot to ensure required tasks are met
  • Communicate with internal and external stakeholders
  • Leading, coaching, mentoring, and providing training to assist team members to reach their potential
  • Clear, consistent, and concise communication to ensure team members understand DHL expectations
  • Ravenhall, Planning Analysts, (Nike)
  • Proposed new approaches or tactics that could be used to improve operational efficiency or effectiveness.
  • Identified, analyzed and monitored data related to profitability, growth and productivity.
  • Developed and maintained a database of planning information for the organization.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assisted in the development of long-term plans based on short-term goals set by management.
  • Prepared monthly summaries of performance metrics for executives within the organization.

Operations & Planning Supervisor

DHL
Truganinia
01.2022 - 01.2023
  • Company Overview: Trug3 Operations & Planning Supervisor (Adairs)
  • Automation Management
  • Management of 70 – 120 fte blue collar staff
  • Mentor and develop co-ordinator
  • Planning Workload for entire site to meet customer needs daily, weekly
  • Manage daily resources to achieve daily targets
  • Set achievable daily targets
  • Communicate with internal and external stakeholders
  • Kronos Management
  • Leading, coaching, mentoring, and providing training to assist team members to reach their potential
  • Clear, consistent, and concise communication to ensure team members understand DHL expectations
  • Working on improvements through CI programs to increase productivity
  • Managed labour and costs for the Adairs account
  • Transformed the Adairs operation with waving and replenishment strategies
  • Learnt and became SME for Schaffer automation, understanding how to review integrated systems and identify issues proactively
  • Supported few supervisors and leadership team in achieving daily tasks and operational objectives
  • Increased Volume capacity beyond project solution designs recommendation
  • Trug3 Operations & Planning Supervisor (Adairs)
  • Created reports detailing progress on projects and tasks assigned to the Planning Department staff.
  • Analyzed data, identified trends, and developed solutions to improve production planning processes.
  • Managed new hire trainings and onboarding to keep department employees aware of company policies and procedures.
  • Identified areas where improvements could be made within existing processes in order to increase efficiency.
  • Worked closely with upper management in order to determine long-term strategies for achieving organizational goals.
  • Reviewed existing policies and procedures related to planning activities and recommended changes as needed.
  • Assisted with recruitment efforts when necessary by attending job fairs or interviewing potential candidates.
  • Handled responsibilities successfully in manager's absence.
  • Recognized by management for providing exceptional customer service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked with cross-functional teams to achieve goals.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.

Afternoon Shift Operations Manager

Brand Collective
02.2017 - 09.2022
  • Replenishment (Picking/Binning)
  • Inventory
  • Putaway
  • Brand Collective Nightshift 2IC/ Team Leader 2017 – 2018 (1 year)
  • Brand Collective Afternoon Shift 2IC/ Team Leader 2018 – 2019 (1 year, 1 month)
  • Afternoon Shift Supervisor/ Manager 2019 - 2022 (3 years)
  • Working with a strong focus on culture and encouraging workplace diversity
  • Leading, coaching, and providing training to assist team members to reach their potential
  • Working with a strong team ethic and ensuring that you are always balancing the needs of the team member with the needs of the business
  • Clear, consistent, and concise communication to ensure team members understand expectations
  • Monitor and review individual performance and manage accordingly as a team
  • Exercise discretion
  • Performance management where disciplinary issues arise
  • Work with and encourage amongst your team a strong commitment to Brand Collective’s health, safety and wellbeing policy, including compliance with all safe ways of working, procedures and tasks
  • Report any hazards, incidents, and injuries immediately through the correct channels
  • Ensure your team also follows the correct processes for the above and aid where required
  • Involvement in workplace inspections, risk assessments and SWP reviews where requested
  • Management of operations maximising the performance and productivity of up to 20 to 30 team members
  • Strive to meet productivity targets and work to continuously improve systems and process
  • Manage resourcing efficiently to maximise financial performance
  • Upheld company standards and compliance requirements for operations.
  • Provided leadership to team members by setting expectations, motivating staff, and recognizing accomplishments.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Ensured that products met quality standards before being shipped out for delivery.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Owned process of setting up, breaking down, and resetting operations.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Monitored staff performance, identified areas of improvement, and provided feedback and guidance.
  • Assessed reports and adjusted workflows to realign with targets.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Identified opportunities for process improvements through analysis of existing workflows.
  • Formed and sustained strategic relationships with clients.
  • Generated daily reports on employee attendance and productivity levels.
  • Tracked activities to proactively spot opportunities to improve operations and workflow.
  • Trained new employees on company policies, job duties, and safety protocols.
  • Analyzed data from production reports to identify trends or potential problems.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Investigated customer complaints regarding product quality or service issues.
  • Delegated work to staff, setting priorities and goals.

Warehouse Associate

HARLEY DAVIDSON
01.2011 - 01.2016
  • Company Overview: Caterpillar Logistics / Neovia Logistics
  • Process, package and shipping orders accurately
  • Organize stocks and maintain inventory
  • Inspect products for defects and damages
  • Quality Control of Inbound/Outbound shipments
  • Organize warehouse space
  • Receive, unload and place incoming shipments appropriately
  • Check, verify and fill customer invoices
  • Prepare and Complete Stocktakes
  • Inbound Team Leader
  • Outbound Team Leader
  • Data Entry of Daily, Weekly and Monthly KPI reports
  • Organizing Schedules of Incoming Stock
  • Quality Control
  • Creating and Maintaining Standard Work Procedures
  • Pallet Stacking
  • Freighting and Manifesting Stock
  • Caterpillar Logistics / Neovia Logistics

Storeman

Harvey Norman
Maribyrnong
01.2007 - 01.2011
  • Picking orders accurately
  • Locating stock accurately
  • Receiving stock accurately
  • Customer Service
  • Distribution of Daily Orders
  • Preparing and Completing Stocktakes

Delivery

Harvey Norman
Maribyrnong
01.2004 - 01.2007
  • Loading and Unloading Trucks / Vans
  • Quality Control
  • Customer Service
  • Fleet control

Education

Bachelor of Business - Managment

Swinburne University of Technology
Online
06-2027

Skills

  • Strong Work Ethic
  • Resource allocation
  • Labor Management
  • Cost Management
  • Stakeholder Management
  • Operations Management
  • Leadership
  • Fast Learner
  • LO forklift license
  • LF forklift license
  • RF scanning experience
  • Microsoft Excel experience
  • High Reach Forklift and Stock picker experience (Raymond / BT / Caterpillar models)
  • SAP experience
  • Microlistics experience
  • Manhattan 2017 experience
  • Manhattan Active experience
  • Customer service
  • Problem solving
  • Effective communication
  • Process improvement
  • Teamwork orientation
  • Risk assessment
  • Interpersonal skills
  • Professional demeanor
  • Strategic planning
  • Adaptability
  • Data analysis
  • Employee training
  • Problem-solving
  • Continuous improvement

References

  • Kelly Cushman, Distribution Manager, DHL Nike, kjcushman11@gmail.com, 0434201913
  • Jessica Sargent, Operations Manager, DHL Adairs, jess.sargent2@gmail.com, 0429 892 279

Timeline

Planning Analyst

DHL
01.2023 - Current

Operations & Planning Supervisor

DHL
01.2022 - 01.2023

Afternoon Shift Operations Manager

Brand Collective
02.2017 - 09.2022

Warehouse Associate

HARLEY DAVIDSON
01.2011 - 01.2016

Storeman

Harvey Norman
01.2007 - 01.2011

Delivery

Harvey Norman
01.2004 - 01.2007

Bachelor of Business - Managment

Swinburne University of Technology

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