Summary
Overview
Work History
Education
Volunteering
Timeline
Generic

Joshua Orridge-Davies

Sydney CBD,NSW

Summary

  • Vast experience in both Hospitality and Administration, roles in both fields focused on Customer Service.
  • Responsible and reliable Receptionist manages day-to-day reception duties, answering phones, fielding inquiries and responding to emails. Skilled at providing direct support in word processing, data entry and filing documents. Possesses strong problem-solving skills, attention to detail and capacity to multitask while meeting tight deadlines.


Overview

6
6
years of professional experience

Work History

Reception

Nomads (TAG)
08.2023 - Current
  • Focus on the Welcoming of guests, checked them in/out, and provided assistance throughout their stay.
  • Managed phone inquiries, reservations, and maintained a clean and organized front desk area.
  • Addressed guest concerns promptly, ensuring satisfaction and positive reviews.
  • Accurate reporting of guest information, payments, and room availability.
  • Handled general office work such as typing, record and file maintenance, document creation, mail distribution and reception.
  • Reporting and communication with other team members, management and the travel desk.
  • Vast knowledge of booking systems such as Mews, Basecamp, Outlook and initiative to keep guest in house.
  • Professional handling customer problems and complaints.
  • Entrusted to carry out and report on Room and building checks to ensure that standards are maintained.
  • Pushing of reviews and promotion of both the hostel and hostel bar, Scary Canary.
  • Independent problem solving, such as overbookings, room upgrades, card charge errors.

Housekeeper

Nomads (TAG)
09.2022 - 08.2023
  • Enhanced guest satisfaction by ensuring thorough cleaning and quick room turnover ready in time for check-in.
  • Representing the image of the Hostel and assisting guests with their stay, even off duty.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Management of cleaning for both Dorms and Private Rooms.
  • Reporting and communication between Management and Reception of the Hostel.
  • Assisting guests where possible with questions regarding the Hostel and surrounding area

Bartender

Bay City Burrito
09.2022 - 12.2022
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Preparing the restaurant's signature cocktails along with associated ingredients such as homemade Jalapeño Tequila.
  • Accurate management orders from Doordash, Deliveroo and UberEats.

Admissions Officer

The University Of Law
05.2020 - 07.2022
  • Increased application numbers by developing and implementing targeted recruitment strategies.
  • Professional manner in applicant facing role, positively representing the University.
  • Streamlined the admissions process for increased efficiency with updated policies and procedures.
  • Evaluated applicant qualifications, ensuring fair consideration of all candidates based on academic merit and potential.
  • Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
  • Collaborated with admissions team to determine optimal processes for reviewing applications.
  • Well rounded knowledge of both Undergraduate and Postgraduate areas, including change on Solicitor-based routes for Law graduates.

Enrolment Supervisor, Admissions Assistant

Kingston University
07.2018 - 05.2020
  • Management of Staff - organising breaks, ensuring all areas of the job covered.
  • Support new students and advise well through the enrolment process
  • Analyse applicant emails and advise accordingly Efficiency developed in handling numerous tasks Professional development in response to emails and over the phone.
  • Represent the university on a variety of fronts Efficiency and proactivity in set-up and pack down for various open days and enrolment events.
  • Build professional relationships and communicate well between other workers and managers.
  • Well versed in the use of several online systems and application professional situation Advising on life as a student to Freshers.
  • Maintaining electronic and paper records for use by teams within the university.
  • Accurate input of information over the phone.

Head Bartender / Head Waiter

At Your Service
10.2017 - 02.2020
  • Private event bartender
  • Entrusted to organise and set up an event bar Experience in running a bar at large-scale events such as the British Fashion Awards
  • Run a team of bartenders on cocktail bars
  • Entrusted to individually pick up company hire cars and orchestrate the drop off of a team of staff members
  • Organise a team of waiters in proficiently in set up of a wedding floor
  • Strong communication skills developed in a variety of situations, over radio etc.
  • Providing exceptional service to guests, especially under pressure
  • Enthusiasm towards all problems, development in problem-solving skills

Education

Bachelor of Science - Biomedical Sciences - UPPER SECOND CLASS HONOURS

Kingston University
London, UK
07.2020

Volunteering

I volunteered in the Emergency Department, every Sunday evening after work. I had many responsibilities; I assist the doctors and nurses of the ward wherever possible, this included making tea and coffee for patients and relatives, ensuring patients and comfortable and happy. Positivity was heavily encouraged, so remaining positive despite busy and hectic circumstances was a skill developed whilst volunteering.

Timeline

Reception

Nomads (TAG)
08.2023 - Current

Housekeeper

Nomads (TAG)
09.2022 - 08.2023

Bartender

Bay City Burrito
09.2022 - 12.2022

Admissions Officer

The University Of Law
05.2020 - 07.2022

Enrolment Supervisor, Admissions Assistant

Kingston University
07.2018 - 05.2020

Head Bartender / Head Waiter

At Your Service
10.2017 - 02.2020

Bachelor of Science - Biomedical Sciences - UPPER SECOND CLASS HONOURS

Kingston University

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Joshua Orridge-Davies