Joshua Paul
Logan Reserve,Australia
Summary
Diploma holder in Aviation, Hospitality, and Travel Management with extensive customer service experience as a Senior Travel Sales Agent. Proven ability to develop sales strategies, manage client relationships, and enhance customer satisfaction through effective communication and attention to detail.
Overview
9
9
years of professional experience
Work History
Lead Engagement Officer
Compare Club
12.2025 - Current
- Conduct high-volume outbound calls to engage prospects in value-driven conversations.
- Utilized professional scripts and natural charisma to effectively navigate objections and build rapport.
- Focused on achieving performance benchmarks to enhance lead qualification process.
- Assessed potential clients to determine their suitability for services. and execute timely, warm transfers to the specialist Broker Team.
- Participate in results-focused coaching to refine your skills and maximize your commissions.
Metal Worker
Orrcon Streel
09.2024 - 12.2025
- Operated bundling machines to package steel products per specifications, ensuring quality control.
- Aligned and prepared steel products for bundling, enhancing packaging efficiency.
- Application of strap, bands and packaging material to prepare bundling.
- Performing routine maintenance on bundling machinery.
- Evaluated high-risk areas for safety risks, alerting colleagues to hazards to promote a safer work environment.
- Training new team members.
Processing Worker
Grove Juice
01.2022 - 08.2024
- Operating and maintaining machinery, follow recipes to produce juice.
- Following the Food Standards Australia New Zealand Act 1991 (FSANZ) and internal guideline to ensure quality of juice.
- Monitored progress and ensured quality standards for fruit juice.
- Prepared quality assurance reports for juice production.
- Training and supervising junior staff.
- Following Australian Consumer Guideline and standards for labelling.
- Compiled weekly and monthly reports on juice production and labelling.
- Staying up to date with industry standards.
- Started as casual employee at Findmea Pty Ltd and transitioned to permanent position.
Warehouse Sales Assistant
Avi Electronics and Services
02.2021 - 01.2022
- Assisted customers in warehouse with product inquiries to enhance service experience.
- Created invoices and coordinated delivery logistics to ensure timely order fulfillment.
- Received customer orders via phone calls.
- Cash handling and records keeping.
- Record keeping for receipts and sales.
- Sorted scrap materials and facilitated sales to optimize inventory management.
- Weekly/monthly sales reporting.
- Preparing spreadsheets for the auctions.
Senior Travel Sales Agent
Antilog Vacations Pty Ltd
08.2017 - 03.2020
- Bookings for domestic and international travel packages to individual and corporate clients.
- Managing all aspects of the booking process including preparation of travel documents and itineraries, deposits, and final payments.
- Handled complex enquiries and complaints from clients, ensuring timely resolutions to enhance client satisfaction.
- Developed and maintained strong client relationships to foster loyalty.
- Providing information about tours and places of interest, suggesting itineraries and travel route-based costs and availability.
- Promoting travel packages on behalf of cruise line, resorts, and specialty travel group.
- Advised on visa requirements and travel insurance, prepared documents for visa lodgements to ensure compliance.
- Developed sales strategies and assisted in setting sales targets for team to drive performance.
- Completion of competitive analytical reports based on actual sales and target.
- Overseeing individual performances and providing feedback. Identifying training needs and providing mentoring and coaching to the team members through group and one-on-one training sessions.
- Conflict resolution amongst team members by active listening, communication, addressing the issues and finding solutions.
Education
Diploma - Aviation and Hospitality Travel Management
Frankfinn Institute of Aviation
Chandigarh, India01-2016
Bachelor of Science -
Rajiv Gandhi University of Health and Science (RGUHS)
Bangalore, India01-2013
Skills
- Lead generation
- Strong Communication
- Decision making
- Time management
- Reporting
- Attention to detail
- Critical thinking
- Adaptability
- Performance-driven
Hobbies and Interests
- Reading
- Travelling
- Cricket
- Networking
Timeline
Lead Engagement Officer
Compare Club
12.2025 - Current
Metal Worker
Orrcon Streel
09.2024 - 12.2025
Processing Worker
Grove Juice
01.2022 - 08.2024
Warehouse Sales Assistant
Avi Electronics and Services
02.2021 - 01.2022
Senior Travel Sales Agent
Antilog Vacations Pty Ltd
08.2017 - 03.2020
Diploma - Aviation and Hospitality Travel Management
Frankfinn Institute of Aviation
Bachelor of Science -
Rajiv Gandhi University of Health and Science (RGUHS)