Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic

JOSHUA PENE

Dispatch Co-ordinator
Narangba

Summary

A flexible team player with experience leading and enhancing operations through strong policy enforcement and excellent employee incentive tactics. Competent in industry operations' regulatory requirements, market trends, and best practices. With years of experience in various industries I am someone who approaches problem-solving and business planning analytically.

Overview

6
6
years of professional experience

Work History

Dispatch Coordinator, Stock Procurement,

Betaboard
09.2023 - Current
  • Co-ordinating a fleet of 20+ with multiple runs delivering upwards of 300t per day
  • Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
  • Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
  • Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
  • Responded to high volume of phone and email requests to provide logistics information.
  • Organized paperwork and explained individual job parameters for each assignment.
  • Controlled costs with optimized route plan to maximize daily appointments and minimize time or field waste.
  • Monitored driver locations in field and solved discrepancies to keep team on-track.
  • Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
  • Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
  • Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
  • Implemented effective stock rotation strategies to minimize waste and maintain product freshness.
  • Managed a team of warehouse staff, ensuring productivity goals were consistently met while maintaining a safe work environment.
  • Increased operational efficiency by identifying areas for improvement within warehouse layout and storage solutions.

Warehouse Supervisor, Truck Driver

Betaboard
03.2023 - 09.2023
  • Supervised shipping and receiving, distribution and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.
  • Operated warehouse material handling equipment correctly to move loads.
  • Used warehouse management software to reconcile daily inventory.
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.

Duty Manager, Chef, Security Operations Officer

The Residence
07.2021 - 01.2023
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Cross-trained existing employees to maximize team agility and performance. Onboarded new employees with training and new hire documentation.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Inventoried food, ingredient and supply stock to prepare and plan vendor orders.
  • Verified compliance in preparation of menu items and customer special requests.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Led identification, development, implementation and maintenance of security requirements for entire organization.
  • Submitted documentation for weekly reports, managed schedules and enforced policies.
  • Oversaw software configurations and updates for 3 systems across 2 departments.
  • Provided safety reports and data analysis to building managers to inform security processes.
  • Determined, rolled out and supervised all security protocols for organization.
  • Supervised grounds, employee entrances and exits and security officers on duty.

Security Supervisor, Bartender

Betty White Ltd
06.2019 - 06.2022
  • Developed improved training methods with focus on public safety and officer awareness.
  • Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Led team of 25 guards in monitoring high volume of mall traffic during peak hours and days.
  • Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
  • Trained 19 new security officers.
  • Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.
  • Kept team compliant with security protocols and appearance standards.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Completed accurate inventory records to thwart malicious activities and maintain organized and profitable establishment.
  • Created balanced shift schedules to keep bar reasonably staffed during peak periods and maximize earnings for bartenders.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.

Education

BBA - Batchelor of Commerce

Victoria University of Wellington
Wellington, New Zealand

Accomplishments

  • Certificate III in Public Safety (Firefighting Operations)
  • Certificate III in Security Operations
  • Certificate III in Warehousing logistics
  • Certificate II in Information Technology
  • Certificate II in Automotive Care
  • High risk work license
  • Forklift license
  • HR (Unrestricted) license

Timeline

Dispatch Coordinator, Stock Procurement,

Betaboard
09.2023 - Current

Warehouse Supervisor, Truck Driver

Betaboard
03.2023 - 09.2023

Duty Manager, Chef, Security Operations Officer

The Residence
07.2021 - 01.2023

Security Supervisor, Bartender

Betty White Ltd
06.2019 - 06.2022

BBA - Batchelor of Commerce

Victoria University of Wellington

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