Summary
Overview
Work History
Education
Skills
Flight Hours and Ratings
References
Timeline
Generic

Joshua Phillips

Forest Lake 4078,Qld

Summary

An enthusiastic personality eager to contribute to team success through hard work,

attention to detail and excellent organizational skills. With years of valuable experience from Village Management, , Hospitality/ Retail Management, Commercial and Operational Aviation, I maintain a strong understanding of job requirements, high personal standards and pride in the work I accomplish . Highly motivated to learn, grow and develop within all my career endeavors, with intentions on leaving the best impression on business/customers to create strong workplace relations .

Overview

5
5
years of professional experience

Work History

Duty Manager

Jaycar
Browns Plains, QLD
02.2023 - Current

Assistant Village Manager

Lendlease (The Lakes Retirement VIllage)
Bundaberg North, QLD
06.2022 - 12.2023
  • Assisted in the day-to-day operations of a larger scale Retirement Village and its Residents.
  • Liaise with a wide stakeholder base such as – residents, clients, contractors, service providers, government and industry groups.
  • Oversee the employment, training, and professional development of staff, the scheduled maintenance of buildings/property, the tracking and planning of budgets and financial targets, and the coordination of residential services.
  • Coordinated activities between different departments in order to ensure efficient operation of the village.
  • Organized meetings with village officials to discuss local issues.
  • Responded promptly to citizen inquiries or complaints regarding municipal services.
  • Maintain an excellent rapport with Residents and Clients. by going above and beyond to deliver the best possible personal and organizational outcomes.

Duty Manager

Lighthouse Hotel/Motel
Bundaberg, QLD
04.2021 - 08.2022
  • Developed and implemented strategies to improve customer service.
  • Delegated tasks appropriately amongst team members according to individual skillsets.
  • Managed a joint venue operation including a drive thru Bottleshop , Motel, and busy Restaurant/Bar ,with upwards of 20+ staff reporting to myself.
  • Responded promptly to any emergency situations that arose during shifts.
  • Complied with company policies, objectives and communication goals.
  • Delegated work to staff, setting priorities and goals.
  • Ensured adherence to health and safety regulations throughout the premises.
  • Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
  • Built and maintained a high rapport with customers in a busy hospitality environment , while applying the highest level of customer service.
  • Effectively handled labor costs and staff requirements independently with venue profits in mind.
  • Performing cash handling duties, including EOD money/cash, Gaming machines, Tab, floating and balancing.

Senior Line Pilot

Airfraser Island
Hervey Bay, Sunshine Coast. , QLD
04.2019 - 12.2020
  • Planned and executed charter routes / scenic flights based on established paths or specific customer needs.
  • Kept close eye on passengers and met all needs with care to promote satisfaction and repeat business.
  • Worked as most senior Pilot managing operations of multiple aircraft in a high intensity and busy environment on Fraser Islands Beach Highway.
  • Kept passengers and crew members safe by applying advanced skills and in-depth operational knowledge.
  • Assisted new pilots in learning proper cockpit procedures.
  • Operated in ever changing beach conditions with high intensity traffic, short field take-off and landings, and charter/transfer flights during summer storm season.

Aircraft Ground Handler

AAG Aviation Services/ Hevilift (Airline)
Sunshine Coast/Brisbane, QLD
11.2018 - 05.2019
  • Coordinating the loading, unloading, securing of aircraft, cargo and passengers.
  • Communicate effectively with all aviation parties- from flight crew, ATC and company management to ensure an efficient turnaround of aircraft and maintain punctual flight schedules.
  • Managed and assisted in the the establishment of Hevilift airlines operations out of Maroochydore Airport.
  • Implementing the highest level of aviation security & safety measures.
  • Develop and maintain a high standard of customer & workplace relationships.

Education

RMLV, RSG, RSA -

Responsible Management of Licenced Venues
Bundaberg, QLD
01-2021

Diploma of Aviation (Comercial Pilot) -

Aerodynamic Flight Academy
Sunshine Coast Airport, QLD
01-2019

High School Diploma -

St Teresas Catholic College
Noosaville, QLD
01-2012

Bachelor of Business/Property Economics -

University of The Sunshine Coast
Sippy Downs, QLD

Airside Driving Permit II, Dangerous Goods Cert -

AAG Aviation
Brisbane
01-2021

Skills

  • Operations Management
  • Customer Service
  • Work Planning and Organization
  • Team Management
  • Attention to Detail
  • Multitasking
  • Excellent Communication
  • Problem solving
  • Health & Safety
  • Issue Resolution
  • Operational / Situational Awareness

Flight Hours and Ratings

  • Pilot (CPL) Total Flight Time - 1000
  • PIC - 835 hours
  • MPPC,RU,MECIR
  • Experience C152,C172,C206, P28R, TB10, GA8 Airvan

References

References available upon request.

Timeline

Duty Manager

Jaycar
02.2023 - Current

Assistant Village Manager

Lendlease (The Lakes Retirement VIllage)
06.2022 - 12.2023

Duty Manager

Lighthouse Hotel/Motel
04.2021 - 08.2022

Senior Line Pilot

Airfraser Island
04.2019 - 12.2020

Aircraft Ground Handler

AAG Aviation Services/ Hevilift (Airline)
11.2018 - 05.2019

RMLV, RSG, RSA -

Responsible Management of Licenced Venues

Diploma of Aviation (Comercial Pilot) -

Aerodynamic Flight Academy

High School Diploma -

St Teresas Catholic College

Bachelor of Business/Property Economics -

University of The Sunshine Coast

Airside Driving Permit II, Dangerous Goods Cert -

AAG Aviation

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Joshua Phillips