Summary
Overview
Work History
Education
Skills
Community Service
Licenses And Qualifications
Certification
Languages
Timeline
Generic

Joshua Plant

Warnervale

Summary

Proficient in customer service, providing expert assistance in product selection and inquiry resolution. Skilled in merchandising techniques that enhance product displays and drive sales growth. Experienced in inventory management and maintaining organized stockrooms for operational efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bar Gaming Machine Attendant

Wyong Leagues Club
04.2023 - 02.2024
  • Collaborated with other staff members to maintain a clean, safe, and inviting environment for patrons.
  • Contributed to team efforts by assisting with general bar duties during peak hours or as needed for effective operations management.
  • Responded to technical issues promptly, minimizing downtime for customers and ensuring a seamless gaming experience.
  • Provided exceptional customer service while troubleshooting malfunctions quickly, resulting in minimal disruption to guests' enjoyment.
  • Assisted patrons with gaming machine usage, explaining game rules and providing helpful tips when needed.
  • Supported marketing initiatives by actively promoting new games or features available at the establishment''s gaming machines area.
  • Handled sensitive situations professionally such as addressing customer disputes or complaints regarding payouts or game outcomes effectively resolving conflicts diplomatically.
  • Balanced daily transactions accurately, ensuring all financial activities were properly recorded for accountability purposes.

Warehouse Worker

Woolworths Distribution Centre
10.2020 - 11.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 20 Kilograms.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.

Retail Assistant/Bartender

The Royal Hotel
09.2019 - 10.2020
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Waiter/Bartender

Bells at Killcare
07.2019 - 10.2020
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.

Crew Trainer

McDonald’s Mingara
01.2013 - 01.2019
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.

Education

Higher School Certificate - Mathematics, English, Earth and Environmental Science, Senior Science, Business Studies

Tuggerah Lakes Secondary College
01.2016

Skills

  • Adaptability and quick learning
  • Reliability and punctuality
  • Cash handling expertise
  • Professional demeanor
  • Sales and upselling techniques
  • Gaming machine maintenance
  • Technical proficiency
  • Food safety compliance
  • Order accuracy assurance
  • POS system management
  • Time management skills

Community Service

  • Woongarah Wildcats Football Club, Assistant Junior Soccer Coach, 04/01/16, 10/01/19
  • Coastal Martial Arts, Team Leader, 01/01/14, 01/01/16

Licenses And Qualifications

  • Certificate III in Retail Operations
  • Unrestricted Car and Motorbike Licence
  • First Aid Certificate, 2021
  • White Card, 2020
  • RSA Certificate, 2024
  • RCG Certificate, 2024
  • Barista Certification

Certification

  • Completed Certificate III in Retail Operations, Completed through McDonalds Paid Traineeship

Languages

English
Native or Bilingual

Timeline

Bar Gaming Machine Attendant

Wyong Leagues Club
04.2023 - 02.2024

Warehouse Worker

Woolworths Distribution Centre
10.2020 - 11.2022

Retail Assistant/Bartender

The Royal Hotel
09.2019 - 10.2020

Waiter/Bartender

Bells at Killcare
07.2019 - 10.2020

Crew Trainer

McDonald’s Mingara
01.2013 - 01.2019

Higher School Certificate - Mathematics, English, Earth and Environmental Science, Senior Science, Business Studies

Tuggerah Lakes Secondary College

Similar Profiles

CREATE PROFILE
Joshua Plant