Joshua Prior

• Providing OH&S solutions across both the Australia and New Zealand locations within the business values, whilst adhering to the OH&S framework of all state, territory and country legislation along side a small but high functioning team of five.
• Educate workers of all employees from junior to senior level leaders, on safe practices, policies and key safety initiatives both in training environments and through routine branch visits.
• Development of Traffic Management, General Safe Work Instructions and SWMMS for specific tasks and activities.
• Lead and assist incident investigations.
• Oversee all incident, hazards, key inspections and risk register through use of Donesafe EHS platform.

Reece Group is a leading distributor of plumbing, waterworks and HVAC-R products to commercial and residential customers through 800 branches in Australia, New Zealand and the United States. Metalflex is wholesaler and retailer of air-conditioning units and a subsidiary of the Reece Group

Responsibilities:

• The, roles are all leadership positions as part of the broader Reece Group of companies. These roles are true generalist leadership positions covering all aspects of management from administration and staffing through to customer service and stakeholder management

Management:

• Employee management; assist with recruitment, selection, training, development and mentoring of new and existing staff
• Delegation and management of operational activity to ensure completion in-line with quality standards and customer expectations.
• Contribute to staff appraisals and performance management activites.

Customer Service.

• Act as an escalation point for customer queries and complaints
• Build and maintain relationships with customers and suppliers to ensure ongoing harmonious relationships and continued business
• Continuously adapt to a diverse customer base to actively listen and find solutions.

Administration.

• Supervision and administration of stock control activity including incomings and outgoings as well as intermittent stocktake reconciliations
• Budgetary responsibility; workforce planning and scheduling as well as staff budget forecasting
• Complete accounts receivable activities including debt collection and overdue account management
• Working with in strict and immoveable time schedules in a fast-paced high-volume environment
• Show responsibility for own work and assist where practicable with the work of other team members

The Trade Counter Staff and Branch Staff roles were generalist customer facing roles involving high levels of customer interaction, sales and customer service

• Ensured high quality customer service in managing new and current accounts, consistently meeting targeted KPIs to provide an outstanding customer experience
• Provided technical support to customers via phone and in person
• Communicated directly with customers face to face, via phone and corresponded electronically via email to provide quality service and support
• Accurately recorded customer interactions and ensured maintenance of the customer tracking system
• Devised sales strategies and identified opportunities to cross-sell products and services
• Participated in stocktake activities
• Ensured all activities were in line with the expectations of the Reece Group as well as the customer
• Skilled at working independently and collaboratively in a team environment.