Joshua Richards
ST CLAIR,SA
Summary
Throughout my professional career I helped improve customer satisfaction by making sure orders were delivered on time and providing personalized service. With a strong memory and skills in making espresso, I consistently met cleanliness standards, which helped maintain a good reputation for multiple workplaces and improve team performance. My proactive attitude and ability to quickly resolve customer complaints have been key to my success.
Overview
5
5
years of professional experience
Work History
Server/Barista
Cafe Birrigai
2 Joy Cummings Pl, Belconnen ACT 2617
03.2021 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Patissier
Three Mills Bakery
75 Newcastle St, Fyshwick ACT 2609
12.2022 - 01.2023
- Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
Crew Member
McDonalds
2 O'Hanlon Pl, Nicholls ACT 2913
03.2020 - 01.2023
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Education
Responsible Service of Alcohol -
Access Recognised Training Australia
Tenancy 5, Level 10/59 Cameron Ave, Belconnen ACT 02-2024
Provide Responsible Service of Gambling -
Access Recognised Training Australia
Tenancy 5, Level 10/59 Cameron Ave, Belconnen ACT 02-2024
Provide First Aid -
Access Recognised Training Australia
Tenancy 5, Level 10/59 Cameron Ave, Belconnen ACT 02-2024
Certificate II Hospitality -
Access Recognised Training Australia
Tenancy 5, Level 10/59 Cameron Ave, Belconnen ACT02-2024
Year 12 Certificate -
Hawker College
51 Murranji St, Hawker ACT 261412-2023
Skills
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Sales expertise
- Drink customization
- Espresso preparation
- Team player attitude
Timeline
Patissier
Three Mills Bakery
12.2022 - 01.2023
Server/Barista
Cafe Birrigai
03.2021 - 09.2024
Crew Member
McDonalds
03.2020 - 01.2023
Responsible Service of Alcohol -
Access Recognised Training Australia
Provide Responsible Service of Gambling -
Access Recognised Training Australia
Provide First Aid -
Access Recognised Training Australia
Certificate II Hospitality -
Access Recognised Training Australia
Year 12 Certificate -
Hawker College