Joshua Robinson
Blacktown,NSW
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Member Services Advisor
CPA Australia
09.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed and updated databases to handle customer data.
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Generated reports to suggest corrective actions and process improvements.
- Collected, arranged, and input information into database system.
Social Media Advisor/Web Designer
On The Beat Music Academy
10.2021 - 09.2022
- Identified social media trends and developments to influence PR strategies.
- Represented company and brand while responding to social media inquiries.
- Analyzed social media campaigns and activities for effectiveness and made recommendations for improvement to increase engagement.
- Monitored marketing campaign progress with web analytics.
- Created and maintained new marketing campaigns, brand promotions and product lines.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Completed domain name registrations and maintained website and web hosting account.
- Enhanced functionality and appearance of website and repaired functionality issues.
- Developed graphic and image assets for both content and digital marketing efforts.
- Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
- Designed user interface to meet client specifications,
- Designed highly engaging interactive user interfaces that complied with modern web standards.
Presentation Coordinator
NPC Media
07.2019 - 02.2021
- Edited and proofread technical documents for accuracy and consistency.
- Communicated with customer representatives for feedback and distribution.
- Collaborated with multidisciplinary teams of managers, producers and technical specialists.
- Stayed up-to-date on FCC requirements for various shows, adapting stories and plans accordingly.
- Conferred with advertising partners to develop and deploy effective promotional strategies.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Presentation Coordinator
Media Hub Australia
11.2015 - 07.2019
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Communicated with customer representatives for feedback and distribution.
Guitar Tutor/Administrative Assistant
On The Beat Music Academy
02.2012 - 12.2015
- Liaised between clients and vendors and maintained effective lines of communication.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built rapport with students and family members.
- Developed lesson curriculum based on student skill level.
Education
Graduate of Marketing - Marketing
Curtin University
Online05.2022
Bachelor of Communication - Media Arts and Production
Western Sydney University
Sydney, NSW02.2015
Skills
- Customer Support
- Customer Satisfaction
- Electronic Systems
- Membership Registrations
- Reading Comprehension
- Microsoft Office
- Customer Loyalty
- Client Relationships
- Administrative and Office Support
- Clear Verbal Communication Skills
- Member Retention
- Member Relations
Timeline
Member Services Advisor
CPA Australia
09.2022 - Current
Social Media Advisor/Web Designer
On The Beat Music Academy
10.2021 - 09.2022
Presentation Coordinator
NPC Media
07.2019 - 02.2021
Presentation Coordinator
Media Hub Australia
11.2015 - 07.2019
Guitar Tutor/Administrative Assistant
On The Beat Music Academy
02.2012 - 12.2015
Graduate of Marketing - Marketing
Curtin University
Bachelor of Communication - Media Arts and Production
Western Sydney University
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