Summary
Overview
Work History
Education
Skills
References
Timeline
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Joshua Robinson

Joshua Robinson

Richmond,NSW

Summary

High-energy Store Manager bringing extensive experience in retail settings. Qualified Makeup, Eyebrow & Lash Technician well versed in providing services.

Experienced with setting and enforcing consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with a organized nature and sound judgment focused on maximizing team efficiency.

Overview

11
11
years of professional experience

Work History

Store Manager

The Lip Lab
02.2021 - Current
  • Trained and Mentored staff and salon stockist on The Lip Lab Lipstick, Lip Gloss & Foundation, Concealer Fundamental Training..
  • Provided clients in store with personalized Lip and Foundation products to support their needs.
  • Utilized great communication and interpersonal skills when interacting with group parties and bookings to promote smooth and efficient operations.
  • manage daily store functions and needs.

Logistics Supervisor

Inglot Cosmetics
12.2017 - 01.2021
  • Operated RF scanners to track merchandise and verify contents of containers.
  • managed all stock order for 18 stores Aus wide.
  • Prepared orders for shipment by picking, packing and labeling merchandise.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • helped prepare all showcases and load truck using walk behind forklift.

Senior Beauty Consultant

Skinfitness
11.2016 - 02.2018
  • Specialised in Makeup, Lash and Eyebrow treatments.
  • Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
  • Demonstrated and explained use of different beauty products to educate customers.
  • Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.

Cosmetic Counter Manager

Napoleon Perdis Cosmetics
05.2014 - 11.2016
  • Trained and supported cosmetic counter team members, emphasizing company policies, product knowledge and departmental goals across staff.
  • Analyzed sales, wrote sales reports and set sales goals for Napoleon Perdis cosmetics counter.
  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • reached hourly productivity of $150

Skin Care Specialist

Clinique
03.2013 - 05.2014


  • Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
  • Demonstrated product application on clients using testers and samplings.
  • Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
  • extensive skin and makeup knowledge training

Education

SOA - Provide Lash & Eyebrow Treatments

Australian Academy of Beauty Therapy
Bella Vista, NSW

Certificate III - Retail

Richmond College
Richmond, NSW
06.2012

Certificate II - Retail Makeup And Skin Care

Petersham College
Petersham, NSW
12.2011

Links To Learning Program
Richmond, NSW
11.2011

Certificate II General Education For Adults -

Western Sydney Training And Educational Centre
Richmond, NSW
08.2011

School Certificate -

Colo High School
North Richmond, NSW

Skills

  • Business and Team Leadership
  • Customer Service Management
  • Training Management
  • Employee Motivation
  • Problem Anticipation and Resolution
  • Quality Assurance
  • Sales Tracking
  • Originality and Creativity
  • Upselling Products and Services
  • Calm and Professional Under Pressure

References

Raylene Taylor 

The Lip Lab - Owner 

Raylene@theliplab.com.au


Krystie Higham

Inglot Cosmetics- Warehouse Manager 

Krystiehigham@hotmail.com


Cate Sager 

Skinfitness - Salon Coordinator  

Sagercate@gmail.com




Timeline

Store Manager

The Lip Lab
02.2021 - Current

Logistics Supervisor

Inglot Cosmetics
12.2017 - 01.2021

Senior Beauty Consultant

Skinfitness
11.2016 - 02.2018

Cosmetic Counter Manager

Napoleon Perdis Cosmetics
05.2014 - 11.2016

Skin Care Specialist

Clinique
03.2013 - 05.2014

SOA - Provide Lash & Eyebrow Treatments

Australian Academy of Beauty Therapy

Certificate III - Retail

Richmond College

Certificate II - Retail Makeup And Skin Care

Petersham College

Links To Learning Program

Certificate II General Education For Adults -

Western Sydney Training And Educational Centre

School Certificate -

Colo High School

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Joshua Robinson