Joshua Ryan
Summary
A commercially astute and highly respected executive leader with over 15 years of experience managing complex and large-scale Facilities Maintenance and Operations across Australia and New Zealand. Recognised for strategic insight, operational excellence, and deep industry connectivity, I bring a proven track record in overseeing multi-million-dollar P&Ls and multi-stream budgets exceeding $80 million annually. My expertise spans the implementation of continuous improvement initiatives, high-level contract negotiations, and sustainable growth strategies.
As Head of Operations at CBC Group, I currently lead more than 150 staff and manage over 70 active national contracts, driving performance, innovation, and service excellence. My leadership journey—beginning as a licensed electrician and evolving through roles from Facilities Coordinator to executive—demonstrates my adaptability, technical acumen, and commitment to career-long learning.
An experienced leader in change and transitional management, I have successfully re-engineered national workforce planning models, optimised resource utilisation, and led high-performing teams of both skilled and unskilled personnel. Adept in stakeholder engagement at all levels, including C-suite and Board, I am a trusted negotiator and relationship builder.
Overview
23
23
years of professional experience
Work History
Head of Operations
CBC Group
01.2021 - Current
- Lead and oversee a portfolio of 70+ active contracts across Australia, ensuring consistent service excellence while managing a high-performing team of over 150 operational staff.
- Provide strategic direction to national operations teams, championing continuous improvement, operational efficiency, and superior client satisfaction across diverse service environments.
- Design, implement, and monitor robust operational KPIs and performance frameworks that align with broader business goals, driving accountability and measurable outcomes.
- Manage and optimise relationships with external service providers and subcontractors, ensuring adherence to contract specifications and strict compliance with WHSEQ (Work Health, Safety, Environment, and Quality) standards.
- Lead the planning and delivery of capital works and infrastructure upgrade projects, ensuring projects are executed on time, within budget, and to the highest quality standards.
Group Operations Manager
CBC Group
01.2019 - 01.2021
- Directed end-to-end operations for high-profile contracts, including Sydney Airport and Court Services Victoria, ensuring exceptional service delivery in complex, high-security environments.
- Led strategic contract negotiations, securing favourable terms with a focus on financial optimisation, technical performance, and long-term value creation.
- Mentored, empowered, and inspired operational teams to exceed performance targets and KPIs, fostering a culture of accountability, collaboration, and continuous improvement.
- Streamlined operations by enhancing business management systems, processes, and strategic plans—driving efficiency, compliance, and scalable growth across multiple service streams.
Senior Facilities Manager
CBC Group
01.2013 - 01.2019
- Managed and optimised diverse contracts across critical sectors including aged care, aviation, justice, and education—each requiring tailored operational strategies, strict compliance, and high service standards.
- Delivered complex capital works projects from inception to completion, integrating regulatory compliance, structural integrity, and stakeholder expectations to ensure quality and risk-managed outcomes.
- Built and maintained strong partnerships with subcontractors and suppliers, fostering a collaborative delivery model that ensured project milestones were met on time, within budget, and to specification.
Owner
JMR Electrical
01.2009 - 01.2013
- Founded, built, and successfully operated an electrical services business, overseeing all aspects of business development, project delivery, financial management, and customer service.
- Specialised in delivering commercial and residential electrical solutions, ensuring compliance with industry regulations, safety standards, and client specifications.
- Developed strong subcontractor networks and supplier relationships to ensure cost-effective procurement and reliable service delivery.
- Drove operational efficiency through streamlined scheduling, workforce management, and job costing systems, contributing to sustained profitability and client satisfaction.
Senior Electrician
Brighter Electrics
01.2002 - 01.2009
- Led onsite electrical teams in the delivery of high-quality installations, maintenance, and fault-finding across commercial, industrial, and residential projects.
- Demonstrated advanced technical expertise, ensuring all work met compliance standards, safety regulations, and project specifications.
- Acted as a key liaison between project supervisors, clients, and tradespeople, coordinating schedules and resources to ensure timely project delivery.
- Mentored junior electricians and apprentices, fostering skill development, safe work practices, and team cohesion on-site.
- Contributed to project planning and execution, providing input on design, materials, and labour allocation to support cost-effective and efficient outcomes.
Education
Diploma - Building and Construction (Building)
Certificate III - Electrotechnology
Diploma - Facilities Management, Facilities Planning and Management
Electrical Licenses - NSW, TAS, QLD, VIC, NT, ACT, WA
Skills
- Executive Leadership & Organisational Development – Proven ability to build, mentor, and lead high-performing cross-functional teams, fostering a culture of accountability, innovation, and continuous improvement across national operations
- Strategic Negotiation & Conflict Resolution – Skilled in high-stakes contract negotiations and complex dispute resolution, balancing commercial objectives with stakeholder relationships and long-term business outcomes
- Contract Governance & Financial Stewardship – Expertise in overseeing large-scale contract portfolios and multi-million-dollar budgets, driving profitability through financial discipline, cost control, and value creation
- Operational Performance & KPI Governance – Developed and implemented enterprise-level KPI frameworks, aligning operational metrics with strategic goals and ensuring data-driven performance management
- Strategic Planning & Executive Reporting – Led the development of long-term business plans and operational strategies, supported by robust reporting to C-suite, Boards, and stakeholders for informed decision-making
- Enterprise Asset & Facilities Management – Deep expertise in optimising lifecycle performance of critical assets and infrastructure through data-driven planning, preventative maintenance, and integrated FM systems
- Risk, Compliance & Corporate Governance – Strong command of risk mitigation, regulatory compliance, and WHSEQ frameworks, ensuring operational integrity, legal adherence, and reputational protection
Accomplishments
- Facilities Manager of the Year 2016 (Facilities Management Association of Australia)
- Certified Associate in Asset Management (CAAM)
- Spearheaded national contracts, achieving operational excellence across diverse sectors.
- Successfully transitioned from trade to senior leadership roles, contributing to CBC’s growth and reputation.
Timeline
Head of Operations
CBC Group
01.2021 - Current
Group Operations Manager
CBC Group
01.2019 - 01.2021
Senior Facilities Manager
CBC Group
01.2013 - 01.2019
Owner
JMR Electrical
01.2009 - 01.2013
Senior Electrician
Brighter Electrics
01.2002 - 01.2009
Certificate III - Electrotechnology
Diploma - Facilities Management, Facilities Planning and Management
Electrical Licenses - NSW, TAS, QLD, VIC, NT, ACT, WA
Diploma - Building and Construction (Building)
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