Joshua Santos
Brookvale,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Bank Teller
Philippine National Bank (Singapore Branch)
Orchard Road, Singapore
11.2022 - 02.2024
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Assisted customers with basic technical issues related to digital banking platforms.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Welcomed customers and offered pleasant service during entire transaction.
Clerical and Administrative Support Assistant
DBP Service Corporation
Makati City, Philippines
04.2021 - 09.2022
- Organized and maintained filing systems, both electronic and paper-based.
- Prepared correspondence, reports and presentations utilizing MS Office Suite applications.
- Provided administrative support to department staff members; answered phones and directed calls to appropriate personnel.
- Compiled data from various sources into concise summaries for management review.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Reviewed incoming emails and correspondence to determine priority level before responding or forwarding messages to appropriate personnel.
- Inputted data accurately into database system using established protocols.
Clerical\Office Administration Assistant
Pag-IBIG Fund
Pampanga, Philippines
06.2017 - 03.2021
- Organizing and maintaining filing systems, both manual and electronic.
- Answering telephones and directing calls to appropriate staff members.
- Providing administrative support to management team members.
- Performing data entry tasks into various databases when needed.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
Bachelor of Science - Business Administration Major in Marketing
University of the Assumption
Pampanga, Philippines04-2017
Skills
- Cash counting
- Money Handling
- Teller Support
- Money Transfer Systems
- Transaction Processing
- Clerical Support
- Data Entry
Languages
English
Limited
References
References available upon request.
Timeline
Bank Teller
Philippine National Bank (Singapore Branch)
11.2022 - 02.2024
Clerical and Administrative Support Assistant
DBP Service Corporation
04.2021 - 09.2022
Clerical\Office Administration Assistant
Pag-IBIG Fund
06.2017 - 03.2021
Bachelor of Science - Business Administration Major in Marketing
University of the Assumption
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