Joshua Seumanutafa
Brisbane
Summary
Dynamic analyst with 4 years of Financial Crime expertise at National Australia Bank, adept at navigating complex anti-money laundering and counter-terrorism regulatory frameworks. Proven problem-solver with a strong customer service focus. Skilled in stakeholder collaboration, fostering inclusiveness, and driving impactful business outcomes through effective communication and analytical thinking. Employers value analytical mindset, teamwork, and consistent performance.
Overview
12
12
years of professional experience
Work History
Analyst, Correspondent Banking Due Diligence
National Australia Bank
02.2021 - Current
- Delivered regular KYC reviews on respondent banking customers that hold correspondent banking relationships – entailing investigating/assessing sanctions/AML/CTF touchpoints, adverse media, mapping complex ownership structures, and communicating with these international clients.
- Effectively collaborated with senior analysts, senior management, and stakeholders, leveraging strong written communication skills to drive alignment and clarity.
- Proactively stayed up to date with AML/CTF and Sanctions Regulatory Frameworks and drove implementation and change within the team.
- Consistently offered feedback to leadership team enabling a more efficient approach to fulfilling our responsibilities.
Banker, Mortgage Retention
National Australia Bank
04.2019 - 02.2021
- Delivered exceptional customer service to risk-of-refinancing customers, by engaging key stakeholders to support my retention strategies, averaging an 89% retention rate.
- Demonstrated strong attention to detail and accuracy in preparing quality lending applications, consistently achieving high-quality application marks, resulting in efficient outcomes.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Service Advisor, Personal Direct
National Australia Bank
01.2017 - 04.2019
- Collaborated with new banker onboarding in facilitating meetings and providing on-hand assistance while on calls.
- Became familiar with multiple new systems, allowing me to maintain low handling call times, without jeopardizing my outstanding call evaluations.
- Recognized with multiple customer service compliments, awarded the NAB Quarterly Award in 2019, and regularly achieved a high NPS reflecting my strong commitment to service excellence.
Volunteer, Full Time Missionary
The Church Of Jesus Christ Of Latter-day Saints
06.2013 - 06.2015
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
- Prepared and delivered mission-related presentations to church and community groups.
- Developed effective communication skills by interacting with diverse populations in various settings.
- Established trust within the community through regular engagement and consistent support.
- Gained experience in cold-call techniques and interpersonal skills with 70+ hour work week
- Provided effective, interactive training to large group in monthly trainings.
- Appointed to lead and provide motivation to groups of up to 16 representatives.
Skills
- Experience in completing complex KYC reviews start-to-end with 4 years of hands-on expertise
- Proven capability to handle multiple tasks and deadlines concurrently, showcasing strong analytical and problem-solving abilities through innovative and investigative thinking
- Skilled in collaborative work and building strong relationships with stakeholders to drive positive business outcomes
- Ability to foster engagement in workplace to promote inclusiveness, transparency, and a safe social environment
- Proven customer-service obsession with 8 years’ experience
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Timeline
Analyst, Correspondent Banking Due Diligence
National Australia Bank
02.2021 - Current
Banker, Mortgage Retention
National Australia Bank
04.2019 - 02.2021
Service Advisor, Personal Direct
National Australia Bank
01.2017 - 04.2019
Volunteer, Full Time Missionary
The Church Of Jesus Christ Of Latter-day Saints
06.2013 - 06.2015
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