Joshua Sgarano
Biggera Waters
Summary
High-energy with solid background in retail environments and specialty experience in grocery management. Proficient in organizing and minimizing shrinkage of perishable goods. Skillful delegator and organizational problem-solver. Determined with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Innovative and goal-oriented Management professional. Dedicated team player skilled at mediation and conflict resolution. Drives company growth. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Security Supervisor
TRL Security
11.2022 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Led team of security personnel, ensuring high standards of discipline and professionalism were maintained.
Security Officer
Assetlink Services
01.2023 - 07.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Loss Prevention Security Officer
Wilson Security
10.2022 - 01.2023
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Coordinated with mall security personnel to call attention to suspicious shoppers or detain perpetrators who left store with stolen merchandise.
- Supported audits, shortage control initiatives, apprehensions and disposition by preparing and reviewing associated paperwork.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
Grocery Department Manager
Woolworths Group
03.2022 - 10.2022
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Replenishment Manager
Woolworths Group
10.2018 - 03.2022
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Utilized [Software] to prepare and maintain records and reports of inventories, price lists, shortages, shipments and expenditures.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Cafe Manager
Tafe Nsw
01.2018 - 11.2018
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Secured daily cash by verifying totals and making nightly deposits.
- Kept cafe in full compliance with health code standards and achieved consistent scores above [Number].
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
Intelligence Analyst
Australian Department Of Defense
09.2015 - 11.2017
- Created useful and timely intelligence products to support field operations.
- Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.
- Produced multi-source intelligence reports and products for different agency customers.
- Verified visitor security clearances and eligibility for access into SCIFs.
- Supervised gathering, review and dissemination of intelligence information from human sources, electronic sources, and counter-intelligence.
Education
Year 12 - HSC
Taree High School
Taree, NSW12.2008
Year 10 - Year 10
Taree Christian Community School
Taree, NSW12.2006
Skills
- Staff Coaching and Training
- Policy Development and Enforcement
- Analyzing Profitability
- Merchandise Promotion and Display
- Administrative Management
- Recruitment and Training
- Focus and Follow-Through
- Constructive Feedback
- Loss Prevention Goals Monitoring
- Management Training
- Customer Assistance
- Operational Efficiency
- Reporting and Performance Analysis
- Delegation and Supervision
- Performance Monitoring and Evaluation
- Hiring and Onboarding
- Health and Safety Procedures
- Corrective Actions
- Issue and Conflict Resolution
- Customer Inquiries
- Verbal and Written Communication
- Team Goals
- Department Oversight
- Task Delegation
- Operational Procedures
- Safety Rules
- Effective Working Relationships
- Persuasive Negotiations
- Motivational Leadership
- Safety Awareness
- Team-Building Exercises
- Mentoring
- Shrink Minimization
- Safety Violations
- Responding to Security Breaches
- Incident Reports
- Training Programs
- Daily Reports
- Internal Fraud
- Crisis Situations
- Asset Protection
- Law Enforcement Collaboration
Timeline
Security Officer
Assetlink Services
01.2023 - 07.2023
Security Supervisor
TRL Security
11.2022 - Current
Loss Prevention Security Officer
Wilson Security
10.2022 - 01.2023
Grocery Department Manager
Woolworths Group
03.2022 - 10.2022
Replenishment Manager
Woolworths Group
10.2018 - 03.2022
Cafe Manager
Tafe Nsw
01.2018 - 11.2018
Intelligence Analyst
Australian Department Of Defense
09.2015 - 11.2017
Year 12 - HSC
Taree High School
Year 10 - Year 10
Taree Christian Community School
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