Joshua Shereni

Woolworths Group

Strathpine, QLD

01.2023 - 05.2025

Developed and implemented team-building activities to promote collaboration and communication among staff members.
Monitored daily operations of staff to ensure task completion was achieved in a timely manner.
Maintained accurate records of all activities related to assigned projects.
Identified opportunities for improving operational efficiency through process redesign or automation initiatives.
Supervised the delivery of goods from suppliers ensuring quality control measures were followed at all times.
Maintained high levels of customer service by monitoring staff performance and providing feedback.
Handled escalated customer inquiries in a professional manner.
Monitored daily operations including cash handling, opening and closing procedures and security policies.
Recruited, interviewed, hired and trained new staff members as needed.
Provided training and guidance to new team members on store processes, policies and customer service standards.
Managed inventory levels by monitoring stock movements and replenishing supplies when necessary.
Resolved customer complaints in a professional manner.
Communicated effectively with other departments to ensure smooth running of day-to-day operations.
Analyzed sales data to identify trends and adjust sales strategies accordingly.
Assisted customers in selecting products that best met their needs.
Ensured compliance with health and safety regulations throughout the store premises.