Joshua Sim
Southbank,VIC
Summary
Reliable employee with an excellent work ethic, hungry in seeking knowledge and experience in the cafe industry. Skilled multitasker with high attention to detail who thrives in working at fast-paced high-pressure environments. Eager learner in being a barista and a passionate and ambitious learner for new things who takes pride in providing quality customer service. Seeking to leverage honest abilities, work for opportunities and learn valuable skills in the company. Flexible scheduling availability to include almost all weekdays and weekends.
Overview
8
8
years of professional experience
Work History
Sales Assistant and Warehouse Manager
Perabot Matahari
2019.06 - 2024.03
- Provided specific information regarding products and benefits to customers whilst trying to close out sale
- Sales assistant in showrooms and fairs trying to target individual sales KPI
- Advertise and promote location of sales through digital platforms
- Assisted in creating Marketing campaigns and posters to promote upcoming events or sales
- Oversea of warehouse inventory and stocks whilst reordering any furniture or materials in demand
- Individual quality and inventory check of products received in mass cargos
- Assemble, display and prep products to be delivered or displayed in showrooms.
Waiter/Barista Trainee
Property Of Little One
2019.03 - 2019.05
- Assist with opening of store and preparation of food and coffee ingredients
- Maintained clean and welcoming dining environment, ensuring positive guest experience.
- Learnt to cook and make coffee of café’s standards
- Operation of POS system
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
General Staff
Ozeparts
2018.08 - 2018.12
- Consistent and quality regulating of warehouse inventory and stocks
- Photography and editing of new photos to be ready to be posted online
- Packaging products safely to be delivered.
Waiter
Jonker Street
2016.06 - 2017.06
- Greeted new customers, discussed specials, and took drink orders.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining high level of attention to detail.
Education
Diploma of Business -
Deakin College
02.2019
VCE Completion -
East Doncaster Secondary College
11.2017
Skills
Strong multitasking
Customer Service
Cleanliness
Quality Control
Sales Techniques
Upselling techniques
Handling Complaints
Complex Problem-Solving
Team Player
Decision-Making
Additional Experiences & Training
Mar 2018
Accredited Barista Course
Australia Barista School, Melbourne
- Understanding of the different types of coffee and how to consistently replicate taste
- Clean and proper maintenance for coffee machine
- Basic latte art
Mar 2016 - Jan 2017
Cadet, Australian Air Force (401 Squadron)
- Ability to work well in a team under pressure
- Gained stronger more confident communication skills
- Has the mental aptitude to be a leader and lead a team towards their best potential
- Self-disciplined and confident in own skills
Languages
English
Mandarin
Cantonese
Timeline
Sales Assistant and Warehouse Manager
Perabot Matahari
2019.06 - 2024.03
Waiter/Barista Trainee
Property Of Little One
2019.03 - 2019.05
General Staff
Ozeparts
2018.08 - 2018.12
Waiter
Jonker Street
2016.06 - 2017.06
Diploma of Business -
Deakin College
VCE Completion -
East Doncaster Secondary College
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