Joshua Somers

• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights..
• Connected electrical power unit and hoses to aircraft.
• Maintained clean, orderly work environment free of hazards.
• Unpacked and repacked items in different quantities and configurations for shipment.
• Collaborated closely with cargo control center personnel to coordinate shipments according to flight schedules while minimizing delays or disruptions caused due to unforeseen circumstances.
• Kept equipment well-maintained, regularly inspecting vehicles and machinery to ensure they were in proper working condition before use.
• Minimized damage to cargo by handling goods with care, utilizing proper equipment to load and unload items efficiently without compromising safety.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Guided aircraft into and out of parking positions using hand signals.
• Drove forklifts, pallet jacks and other equipment to move materials.

• Greeted guests with warmth and professionalism for friendly, helpful service.
• Facilitated vehicle flow by managing traffic control and parking in assigned area.
• Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
• Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
• Explained parking rates and retrieval procedures to guests upon arrival.
• Inspected vehicles prior to parking and during retrieval to detect damage.
• Observed and monitored parking lot or garage to preserve safety of customers and vehicles.
• Delivered guest messages quickly and correctly, maintaining information confidentiality.
• Carried and transported guest luggage for smooth check-in and check-out processes.

• Stocked aircraft cabins with necessary equipment and supplies.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 20 daily flights.
• Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
• Connected electrical power unit and hoses to aircraft.
• Guided aircraft into and out of parking positions using hand signals.
• Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
• Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
• Checked cargo and baggage for security to meet TSA regulations.
• Drove forklifts, pallet jacks and other equipment to move materials.
• Maintained clean, orderly work environment free of hazards.
• Managed warehouse operations and verified proper shipment procedures.
• Successfully navigated large shipments of materials through tight spaces and busy facilities.
• Assembled pallets and crates for secure transportation of materials.

D.J. specialties is a grocery/convenience store located in Iqaluit, Nunavut. As Cargo manager, I was in charge of all responsibilities related to the shipping and receiving of cargo to and from the store. This business was located in a small community in Nunavut in the high arctic, which can only be accessed by plane for the majority of the year, and by cargo ships (Sealift) during the summer months. This presented challenges specific to running a business in this part of the world, and I was able to learn and grow as a professional in this field. My daily and yearly duties were as follows.

• Daily pick ups and deliver of cargo to and from warehouse and store, Handling up to 3000 - 10,000 kg of cargo per week.
• Daily pick up of cargo from airport to store and or warehouse.
• Completing yearly sealift orders of all non - perishable items to be stored at warehouse.
• Coordinating sealift operations between suppliers and Sealift companies. (i.e. delivery of pallets of our products to shipyard to be loaded into shipping containers, as well as deliver of these containers from boats to warehouse.)
• Unloading cargo from shipping containers into storage at warehouse using counterbalance forklift. Approximately 850,000 Kg of cargo per year.
• Fulfilling weekly orders to be delivered by plane.
• Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
• Directed activities of staff performing all day to day tasks involving cargo, as well as repairs and maintenance to equipment, vehicles, and facilities.
• Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Daily, weekly and yearly upkeep of store and warehouse facilities.

As assistant manager, I was responsible for assisting the operations manager as well as the cargo manager in whatever capacity they saw fit, as well as being head of HR for the business. I had a wide range of daily responsibilities, which over time gave me valuable knowledge of the challenges of business management. These responsibilities are as follows:

• In charge of hiring process for employees.
• Created weekly employee schedules to align coverage with forecasted demands.
• Mentored team members to enhance professional development and accountability in workplace.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs. In doing so, improved sales by 30%
• Completing daily cash intake logs and deposits.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Assisted with daily deliveries of cargo to and from warehouse.
• Assisted with yearly sealift operations.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Worked closely with shift manager to solve problems.
• Addressed customer needs and made product recommendations to increase sales..
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Tallied cash drawer at beginning and end of each work shift.
• Built relationships with customers to encourage repeat business.

• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Grilled meats and seafood to customer specifications.
• Prepared food items such as meats, poultry, and fish for frying purposes.
• Checked food temperature regularly to verify proper cooking and safety.
• Plated and presented all dishes to match established restaurant standards.
• Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
• Followed health, safety and sanitation guidelines while preparing and serving food.
• Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.

• Evaluating flood damage of homes and office buildings.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Cleaned walls and ceilings with special reach tools following regular schedule.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Identified repair needs and major maintenance concerns.
• Operated buffers and burnishers to clean and polish floors.
• Maintained floor cleaning and waxing equipment.
• Used organic-based chemicals to disinfect floors, counters and furniture.
• Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
• Used hand trucks or manually lifted supplies, equipment and heavy furniture.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Assessing damage for insurance claims.
• Worked effectively in fast-paced environments.

• Kept work area clean, dry, and free of debris to prevent incidents and accidents.
• Stepped into additional roles during busy times to boost coverage of important stations.
• Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or items used often by kitchen staff.
• Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
• Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
• Followed supervisor instructions to complete tasks on time.
• Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
• Assisted with kitchen prep work to help operations run smoothly and meet customer needs.

• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Packaged bagels, muffins and other food items for customer purchase.
• Sanitized equipment and wiped down counters and tables to prevent spread of germs.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

• Managed time efficiently in order to complete all tasks within deadlines.
• Provided excellent customer service by offering assistance with locating or retrieving requested merchandise.
• Blocked and faced products on displays and shelves in accordance with company policy.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Placed special customer orders for custom or special order merchandise.
• Completed physical inventory counts each month.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked closely with shift manager to solve problems and handle customer concerns.

• Cleaning printing press parts for repair purposes.
• Coordinated ready access to tools and parts needed for repair and maintenance activities.
• Followed safety protocols when handling hazardous materials to minimize risks.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.