Joshua Speed
Gold Coast,QLD
Overview
23
23
years of professional experience
Work History
Senior Duty Manager
Shoal Bay Country Club
11.2022 - 04.2024
- Played an active role in crisis management situations, coordinating appropriate responses to maintain guest safety and comfort.
- Strengthened employee retention rates by implementing comprehensive onboarding programs for new hires.
- Implemented cost-saving measures, reducing operational expenses without compromising on guest experience.
- Analyzed key performance indicators to identify areas for improvement in hotel operations.
- Improved customer service quality by implementing staff training programs and streamlining front desk procedures.
- Boosted employee morale through recognition programs, team-building events, and professional development opportunities.
- Reduced wait times for guests by efficiently managing room assignments and prioritizing urgent requests.
Cluster Store Manager
Fone King
01.2023 - 10.2023
- Developed strong relationships with vendors to ensure timely deliveries and optimize stock levels.
- Consistently exceeded sales targets through effective team leadership and motivation techniques.
- Streamlined store operations by implementing efficient inventory management systems.
- Oversaw staff recruitment processes, selecting candidates that aligned with the company''s values and culture fit criteria.
- Promoted a culture of continuous learning among staff members, offering ongoing training and development opportunities to keep employees engaged and updated on industry trends.
- Maintained high standards of store presentation, adhering to company guidelines on visual merchandising practices.
- Maximized revenue generation with strategic merchandising and product placement initiatives.
- Reduced employee turnover rates by fostering a positive work environment and offering competitive remuneration packages.
National Sales Manager
Drive Car Finance
04.2019 - 01.2023
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Attended events, training seminars, and manufacturer product showcases.
- Achieved consistent year-over-year growth in both revenue generation and territory expansion through strategic planning and execution.
- Met with customers to give sales presentations, negotiate contracts and promote services.
- Oversaw annual budget planning for the national sales department, ensuring alignment with corporate objectives and resource allocation optimization.
- Established strong partnerships with channel partners for seamless distribution of products across various regions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased sales revenue by implementing innovative marketing strategies and effective sales team management.
- Enhanced communication within the sales team through regular meetings, updates, and training sessions.
Venue Manager
Dunkirk Hotel
08.2012 - 12.2017
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Supervised events from start to finish using effective crowd control methods.
- Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
- Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
- Increased event bookings by developing and maintaining strong relationships with clients and vendors.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
Dj
Tdl Client Management
10.2001 - 01.2012
- Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
- Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
- Implemented effective time management strategies allowing proper preparation prior to each performance.
- Monitored crowd reactions adjusting setlists accordingly for an engaging experience tailored towards audience preferences.
Education
Hsc -
Cumberland High School
Carlingford, NSW10.2001
Skills
- Health and safety
- Operational Efficiency
- Team Management
- Complaint Handling
- Staff Discipline
- Staff Management
- Employee Motivation
- Operations Management
- Goal-Oriented
- Sales Strategies
- Training and mentoring
Timeline
Cluster Store Manager
Fone King
01.2023 - 10.2023
Senior Duty Manager
Shoal Bay Country Club
11.2022 - 04.2024
National Sales Manager
Drive Car Finance
04.2019 - 01.2023
Venue Manager
Dunkirk Hotel
08.2012 - 12.2017
Dj
Tdl Client Management
10.2001 - 01.2012
Hsc -
Cumberland High School