Joshua Speed
SYDNEY,NSW
Summary
Dynamic professional with a proven track record in hospitality and sales, excelling in event coordination and team leadership. Expert in staff training and implementing standard operating procedures, driving exceptional guest experiences. Recognized for enhancing operational efficiency and fostering strong client relationships, ensuring satisfaction and loyalty.
Overview
24
24
years of professional experience
2001
2001
years of post-secondary education
Work History
Assistant Manager
Mattraville pub
Mattraville, Nsw
01.2025 - 06.2025
- Assisted in managing daily hotel operations and staff activities.
- Maintained cleanliness and organization of common areas for guest satisfaction.
- Conducted training sessions for new staff on hotel policies and procedures.
- Implemented standard operating procedures to ensure consistent service quality.
- Running 30 machine gaming room
- Managing rosters and ordering
Licensee
Tav sports bar
Karatha, Wa
06.2024 - 01.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed inventory and supplies to ensure materials were available when needed.
Senior Duty Manager
Shoal bay country club
Shoal bay
06.2023 - 03.2024
- Managed daily operations ensuring exceptional guest experiences at a premier country club.
- Supervised staff activities to maintain high service standards and efficiency.
- Coordinated event logistics for weddings, parties, and corporate gatherings.
- Rostering and ordering
National Sales Manager
Drive car finance
Drummoyne, Nsw
10.2019 - 06.2023
- Developed national sales strategies to increase market penetration and brand awareness.
- Led a team of sales representatives across multiple regions to achieve sales targets.
- Coordinated training programs for new sales staff to enhance product knowledge.
- Co-ordinate 200 plus fleet of cars
- Established strong relationships with key stakeholders in the automotive finance sector.
- Conducted performance evaluations and provided mentorship to junior sales staff.
- Established KPI targets for individual team members as well as overall team performance.
Event and client manager
Tdj entertainment
Sydney, Nsw
01.2001 - 03.2017
- Managed client relationships to ensure satisfaction and loyalty.
- Coordinated project timelines and deliverables for events and productions.
- Facilitated communication between clients and internal teams for smooth operations.
- Oversaw contract negotiations to secure favorable terms for both parties.
- Conducted regular follow-ups with clients to address concerns and gather feedback.
- Developed long-term rapport with clients to cultivate loyalty.
- Maintained accurate records of all interactions with customers including emails, phone conversations.
- Focused on achieving highest level of expectations to meet client and company satisfaction.
Education
Cumberland High
Sydney Skills
- Staff training
- Standard operating procedures
- Inventory management
- Event coordination
- Team leadership
Timeline
Assistant Manager
Mattraville pub
01.2025 - 06.2025
Licensee
Tav sports bar
06.2024 - 01.2025
Senior Duty Manager
Shoal bay country club
06.2023 - 03.2024
National Sales Manager
Drive car finance
10.2019 - 06.2023
Event and client manager
Tdj entertainment
01.2001 - 03.2017
Cumberland High