Joshua Stow

• Supervised daily shifts, keeping staff costs appropriate to the day.
• Communicated with suppliers and managers to ensure adequate stock levels, whilst minimising waste and costs.
• Maintained high standard of food safety through cleaning, work station maintenance, and great food handling, thus ensuring high quality food service.
• Conducted orientation and training for new staff, including foundational training for employees entering the workforce for the first time.
• Developed relationships with customers to ensure repeat patronage; i.e.. ~80% of patrons in the first hour of the day are regulars.
• Maintained highest employee volume and standard of coffee output, with ten-minute maximum wait time during 95% of service.

Further hospitality experience:

• Gusto Restaurant: Nov. 2021 - Sept. 2022
• Sailor's Rest: Dec. 2019 - Feb. 2020
• Ethical Bean Coffee: July 2017 - Dec. 2018

• Led 1hr group sessions for mentees focused on various topics such as time management, study skills, and stress reduction techniques.
• Provided support, orientation, and referral information for new students, increasing student retention and helping them define and achieve their academic goals.
• Provided guidance and feedback to junior mentors, ensuring sessions ran smoothly.
• Reviewed and summarised mentor notes to identify successes and areas for improvement.
• Collaborated with faculty staff to address areas in which peer mentors could provide additional support to student population.

• Provided informal counselling to clients in recovery program.
• Organised and implemented community programs such as a drop in space, local outreach.
• Supported healthy growth and psychosocial development of children and youth in the community as a mentor and role model; Assisted implementation of a weekly youth group, was a leader on youth camps, volunteered at a children's music program, and taught Sunday school.
• Developed effective intercultural communication skills to connect with indigenous and non-indigenous Canadians.
• Completed Theology study program.
• Incorporated spiritual practices and worked with a mentor to develop reflective practices, leading to more efficient and effective

• Trialed coffee cart fundraiser, which yielded understanding of target demographic, sales expectations, and logistical considerations for future projects.
• Facilitated first-point-of-contact programs, providing immediate relief for homeless individuals through meal programs, drop-in facilities and temporary overnight shelter.
• Provided clients with referral information and integration with other on-site support programs.

• Worked as a team member at the local thrift store, raising revenue to support local programs.
• Drop-in centre volunteer, supporting the at-risk aboriginal community.
• Supported staff to organise and deliver an after school children's program.
• Assisted in planning and delivery of Sunday church services.

This program was blend of practical experience and study in the Melbourne city.

• Completed Certificate IV in Youth Work.
• Connected and built relationships with at-risk youth through outreach and on-site programs, provided referrals to internal services, and gave general support.
• Lead small teams of volunteers on outreach programs in Melbourne city.
• Supported staff to implement programs for at-risk and homeless individuals, such as meal programs, drop in centres, and international student support.
• Coordinated and implemented home visits with clients in recovery to assist sobriety retention.
• Provided informal counselling.