- Sports - Social Media
- Gaming - Content Creation/Marketing
- Business - Technology
Joshua Suarez
Summary
Results-driven and highly motivated individual with a vast range of experience in a variety of different industries such as Customer Service, Administration, Data Entry, Sales and Marketing. Proven track record of meeting sales targets and KPI's, building long-term relationships with clients and other employees. Seeking a challenging role in a dynamic and innovative organization where I can leverage my skills and experience to drive growth and maximize customer satisfaction, as well as further extend my knowledge in a professional environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
AO3 - Client Services Officer
Workplace, Health and Safety
02.2025 - Current
- Resolved escalated customer issues promptly, fostering trust and demonstrating commitment to outstanding service.
- Represent Licensing and Regulatory Interventions as a first point of contact in relation to workplace health and safety legislative and licensing enquiries.
- Effectively and efficiently manage the needs of callers through effective use of questioning, problem solving, negotiation and conflict management skills
- Providing verbal advice to customers in a timely and efficient manner
- Ensure a high standard of data entry and record maintenance for all work carried out
- Contribute positively within a team environment
- Assist in collection, storage and retrieval of information and enquiry handling and recording of statistics
- Provide information and support to internal and external clients in relation to issues and procedures in a timely manner
- Implement records capture, management, storage and retrieval protocols and processes to specified quality guidelines
- Relieve in additional Client Service Officer roles as required
- Coordinated closely with sales teams to ensure seamless handover of new accounts for servicing.
- Organized and participated in client events and conferences, showcasing company expertise and fostering industry partnerships.
AO3 - Marketing Support Officer
TAFE Queensland
08.2024 - 12.2024
- Efficiently managing procurement processes to support marketing initiatives and operational needs. Handling payments against orders to ensure smooth financial transactions.
- Ensuring timely and effective communication by managing and addressing inquiries from shared mailboxes.
- Tracking and responding to online feedback to maintain and enhance our brand reputation.
- Utilizing Microsoft Excel for precise tracking and management of marketing budgets.
- Organizing and preparing stock to ensure availability for marketing activities.
- Documenting meeting proceedings and preparing agendas to facilitate productive discussions.
- Coordinating and overseeing print jobs to ensure high-quality production materials.
AO3 - Intake Officer
Blue Card Services
02.2024 - 07.2024
- Provide a professional and courteous service so client enquiries are answered and processed, relevant information is obtained, and an accurate and timely response is provided in accordance with service level standards.
- Document and create file notes for responses provided and any actions taken in response to clients' enquiries where required
- Retrieve call messages from the relevant enquiries register, identify those requiring action and engage in follow-up calls in line with customer service standards
- Assist in the completion of administrative tasks in support of the Compliance Team or other members of the Community Information Team as required.
- Respond to client enquiries in an accurate, consistent and timely manner using the services database, website, email and other resources
Community and Support Coordinator
Tunstall Healthcare
04.2023 - 02.2024
- Pleasantly and professionally introduce new clients to Tunstall and create an excellent experience, alongside assisting them in the right direction of the best products suited to their needs
- Stay focused and work with the other members of our team to ensure a high standard of support and service to new clients
- Work closely over the phone with the onsite installers to help create a smooth onboarding experience for the client
- Enter data into the computer competently and talk simultaneously
- Inbound and outbound calls with clients managing their accounts and assisting them.
Part Director
Clean Under Pressure
07.2022 - 03.2023
- Utilizing my marketing and sales knowledge to create content for social media channels and websites as needed
- Preparing quotations/invoices using Xero for clients in a timely fashion and deliver exceptional customer service simultaneously
- Produce marketing collateral for the business as needed i.e brochures, business cards etc
- General administration tasks such as scheduling work for on-site crew
Sole Trader - Marketing
Brisbane Tipper Trailer Hire, Myfacespace, Digita
04.2021 - 09.2022
- Oversaw and assisted in the execution of marketing collateral for the business as needed i.e brochures, business cards etc
- Worked autonomously to meet strict deadlines with the ability to switch between different business needs and goals
- Communication with both internal and external parties to ensure quality and positive outcomes occur
Team Leader - Lead Gen/Confirmation
EFS Solar
08.2019 - 03.2021
- Ability to manage a team of 4 - 6 callers to help reach KPI's and goals
- Helped supervise the various functions to do with calling, data entry, reporting and rostering, employee hours for payroll
- Confirming all booked appointments for 10+ lead generators, Lead Generation as needed
- Communication with internal and external stakeholders
Customer Service and Sales Representative
TSA - Telstra
03.2019 - 08.2019
- Maximizing efficiency with calls through consistent training and learning
- Ability to navigate multiple CRM systems at one time while assisting a customer, cross sell or upgrade a consumers plan or sign new customers
- Achieved set KPI's and goals
- Selling of NBN to existing and new clients, Cross-selling
Team Leader - Door to Door Charity Sales
Unify Marketing
06.2018 - 03.2019
- Working for various charities by creating conversations with consumers, face to face to help communities in need
- Utilized my skill development to achieve and hit KPI's
- Promotion to Team Leader
- Ability to manage team of door-knockers to keep them engaged and reach KPI's set
Appointment Setter
Rex Software
05.2018 - 06.2018
- Ability to contact the principal's of Real Estate agencies to book them into a webinar regarding CRM software that Rex Software developed
- Ability to reach KPI's and goals
- Data Entry and administration tasks as required
Supervisor/Labourer
The Dirt Guys
07.2017 - 06.2018
- Construction of retaining walls
- Site preparation
- Supervision of team
Admin/Junior Estimator
Argon Group
02.2016 - 06.2017
- Quickly developed the ability to communicate with external stakeholders to prepare information for building tenders
- Assistance towards the Estimator to help develop estimating knowledge to assist the business with acquiring new work
- Document preparation
Education
Bachelor of Business - Marketing And Real Estate Property Development
Griffith University
Nathan11-2018
Queensland Certificate of Education -
Brisbane Bayside State College
Brisbane11-2014
Skills
- Client relationship building
- Sales support
- Marketing support
- Financial acumen
- Cross-functional coordination
- Time management skills
- Problem resolution
- Clear communication skills
- Decision-making
- Client retention strategies
- Microsoft office
- Persuasive speaking skills
- Order processing
- Sales expertise
- Patience
- Teamwork
- Teamwork and collaboration
Interests
Certification
Working with Children - Blue Card, Queensland Government
NDIS Worker Screening - Yellow Card, Queensland Government
Construction Card - White Card, Bluedog Training
Timeline
AO3 - Client Services Officer
Workplace, Health and Safety
02.2025 - Current
AO3 - Marketing Support Officer
TAFE Queensland
08.2024 - 12.2024
AO3 - Intake Officer
Blue Card Services
02.2024 - 07.2024
Community and Support Coordinator
Tunstall Healthcare
04.2023 - 02.2024
Part Director
Clean Under Pressure
07.2022 - 03.2023
Sole Trader - Marketing
Brisbane Tipper Trailer Hire, Myfacespace, Digita
04.2021 - 09.2022
Team Leader - Lead Gen/Confirmation
EFS Solar
08.2019 - 03.2021
Customer Service and Sales Representative
TSA - Telstra
03.2019 - 08.2019
Team Leader - Door to Door Charity Sales
Unify Marketing
06.2018 - 03.2019
Appointment Setter
Rex Software
05.2018 - 06.2018
Supervisor/Labourer
The Dirt Guys
07.2017 - 06.2018
Admin/Junior Estimator
Argon Group
02.2016 - 06.2017
Bachelor of Business - Marketing And Real Estate Property Development
Griffith University
Queensland Certificate of Education -
Brisbane Bayside State College
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