Joshua Sutherland
Collingwood
Summary
Dynamic Software Consultant at Halo Service Solutions with proven expertise in project management and client communication. Successfully delivered tailored solutions, enhancing operational efficiency through advanced SQL reporting. Recognized for adaptability and problem-solving abilities, driving significant improvements in client profitability while fostering strong relationships with stakeholders.
Overview
2
2
years of professional experience
Work History
Software Consultant
Halo Service Solutions
03.2024 - Current
- Led multiple projects, delivering tailored solutions to clients while ensuring deadlines and scope adherence.
- Developed complex SQL reports to provide actionable insights into client profitability and operational efficiency.
- Managed tight deadlines and optimized billable hours to maximize project value.
- Quickly adapted to software enhancements, including AI-driven features and automation capabilities.
- Maintained clear and effective communication with key stakeholders to ensure project success.
- Learned and applied API calls, HTML, and CSS to customize PDF templates and enhance client branding.
- Leveraged SQL and Excel to extract, analyze, and visualize key data for strategic decision-making.
- Improved business efficiency and profitability for Managed Service Providers (MSPs) by automating processes and implementing data-driven analytics.
- Served as primary liaison between software customers and development team, relating feedback and concerns for future patch cycles.
- Presented product demonstrations to clients, showcasing features and benefits that met their specific needs.
Sales Associate
TAGHeuer
01.2023 - 12.2023
- Top-performing Sales Associate, consistently exceeding sales targets in a challenging economic environment.
- Demonstrated deep product knowledge to provide tailored luxury experiences for clients, driving repeat business and brand loyalty.
- Developed strong relationships with high-net-worth customers, leveraging consultative sales techniques to maximize revenue.
- Effectively upsold and cross-sold premium timepieces and accessories, contributing to store profitability.
- Maintained a keen understanding of market trends and competitor offerings to strategically position TAG Heuer products.
- Delivered exceptional customer service, ensuring a seamless and personalized shopping experience.
- Assisted in boutique operations, including inventory management, visual merchandising, and after-sales services.
- Collaborated with the team to achieve store KPIs, fostering a high-performance sales culture.
Declaration Issuing Officer
Victorian Electorial Comission (VCE)
01.2023 - 03.2023
- Assisted in the administration of the electoral process by issuing declaration votes to eligible voters in accordance with electoral regulations.
- Ensured strict compliance with voting procedures, verifying voter eligibility and maintaining the integrity of the election process.
- Provided clear guidance to voters on completing declaration ballots accurately and securely.
- Maintained a high level of attention to detail when processing and recording voter information.
- Worked efficiently under time pressure in a fast-paced environment to manage high voter turnout.
- Delivered excellent customer service, addressing voter inquiries and concerns with professionalism and impartiality.
- Collaborated with election officials and team members to ensure smooth polling operations.
- Adhered to strict confidentiality and security protocols to protect voter privacy and election integrity.
Maître D'
Zucchini Bros Dunedin
01.2020 - 05.2022
- Managed front-of-house operations in a fast-paced, high-volume restaurant, ensuring exceptional dining experiences for guests.
- Supervised and coordinated table bookings, seating arrangements, and waitstaff to maximize efficiency and service quality.
- Delivered outstanding customer service, handling guest inquiries, special requests, and conflict resolution with professionalism.
- Trained and supported new staff, fostering a strong team culture and maintaining high service standards.
- Worked efficiently under pressure, balancing multiple responsibilities while ensuring smooth service during peak hours.
- Assisted in restaurant operations, including cash handling, POS system management, and end-of-night reconciliations.
- Maintained strong communication between kitchen and front-of-house teams to ensure seamless service delivery.
- Developed excellent time management and multitasking skills while balancing work and university studies.
Education
Bachelor Of Commerce - Philosophy, Politics And Economics
Otago University
Dunedin, Otago05-2021
NCEA Level 1 2 & 3 -
Aquinas College Tauranga
Tauranga, Pyes Pa11-2018
Skills
- Client communication
- Client relationship management
- Technical support
- Project management
- Python
- SQL
- Adaptability, Effective Time Management, Ability to Work Under Pressure, Fast Learner,Ability to Multitask
- Ability to Multitask
- Communication Skills
- Computer Skills
- Microsoft Office
- Microsoft Excel
- HTML
- Problem-solving abilities
- Team collaboration
- Relationship building
Languages
English
Native or Bilingual
Greek
Elementary
Software
HALOPSA, HALOITSM
Postman
Timeline
Software Consultant
Halo Service Solutions
03.2024 - Current
Sales Associate
TAGHeuer
01.2023 - 12.2023
Declaration Issuing Officer
Victorian Electorial Comission (VCE)
01.2023 - 03.2023
Maître D'
Zucchini Bros Dunedin
01.2020 - 05.2022
Bachelor Of Commerce - Philosophy, Politics And Economics
Otago University
NCEA Level 1 2 & 3 -
Aquinas College Tauranga
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