Summary
Overview
Work History
Skills
References
Timeline
Generic

Joshua Tickner

Mount Lawley,Australia

Summary

Dynamic sales professional with a proven track record at TSA Group, adept in CRM software and persuasive communication. Excelled in boosting sales through strategic upselling and customer engagement, achieving sales quotas with a blend of goal-oriented focus and exceptional team leadership. Skilled in problem-solving and account management, consistently enhancing customer satisfaction and loyalty.

Overview

5
5
years of professional experience

Work History

Sales Agent

TSA Group on Behalf of Alinta Energy
West Perth, W.A
06.2023 - Current
  • Informed customers of promotions to increase sales productivity and volume.
  • Utilized persuasive communication skills to negotiate favorable contract terms for both the company and its clients.
  • Maintained a high level of product knowledge, staying up-to-date on company offerings, promotions, and policies.
  • Boosted sales revenue by effectively upselling products and services tailored to individual customer needs.
  • Generated leads through cold calling strategies that identified potential clients within target markets.
  • Assisted in developing marketing materials that highlighted key product features, resulting in increased interest from potential customers.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Achieved or exceeded company-defined sales quotas.

Stylist Service Agent

YD Australia
Perth, WA
05.2021 - 06.2022
  • Advised client base of new products and seasonal fashions to increase store sales
  • Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques
  • Acknowledged, interacted and built relationships with clients to stimulate loyalty
  • Connected and engaged with customers to understand styling needs
  • Adhered to loss prevention practices and reported incidents to bolster shortage control and protect company assets
  • Met or exceeded individual financial and credit goals while contributing to the store's bottom line
  • Handled special requests from VIP clients, liaising with personal assistants and private buyers

Fast Food Worker

McDonalds
Wanneroo, WA
02.2020 - 07.2021
  • Consistently provided friendly service to promote better customer engagement
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods
  • Maintained high standards of customer service in high-volume, fast-paced operations
  • Routinely moved and stocked food products weighing up to 30 kilos
  • Greeted customers promptly and took orders to keep the flow of traffic moving
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Reduced customer wait times by quickly and efficiently operating the customer window and sales register
  • Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution

Salesperson

Simply Energy
Perth, WA
10.2019 - 11.2019
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
  • Managed customer from initial contact to closing with efficiency and attention to detail, which helped build loyalty and partnerships
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
  • Engaged customers in social conversations to create pleasant and easy shopping experience

Skills

  • Goal-Oriented
  • CRM Software
  • Call center experience
  • Appointment Scheduling
  • Customer Complaint Resolution
  • Salesforce proficiency
  • Customer Needs Assessment
  • Incoming Call Management
  • Account Management
  • Live chat support
  • Account development
  • Upselling
  • Persuasion techniques
  • Point of sale system
  • Problem-Solving
  • Time Management
  • Team Leadership
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management

References

References available upon request.

Timeline

Sales Agent

TSA Group on Behalf of Alinta Energy
06.2023 - Current

Stylist Service Agent

YD Australia
05.2021 - 06.2022

Fast Food Worker

McDonalds
02.2020 - 07.2021

Salesperson

Simply Energy
10.2019 - 11.2019

Similar Profiles

CREATE PROFILE
Joshua Tickner