JOSHUA TUNNICLIFFE
Melbourne,VIC
Summary
A reliable, competent, and hardworking individual with strong customer service, communication, and sales skills. Currently serving as a Health Insurance Sales Advisor at iSelect, I have successfully adapted to a new industry and developed exceptional communication abilities. I possess the ability to quickly establish rapport with customers over the phone, earning their trust and effectively meeting their needs. Consistently ranked among the top performers in my Sales team, I am highly results-focused and driven. My resilience and strong work ethic enable me to excel in collaborative team environments, fostering positive relationships with colleagues. Previous experiences at Radius and Myconnect have further honed my customer service skills. Committed to continuous growth and advancement in Sales, I am dedicated to achieving long-term success in this field.
Overview
13
13
years of professional experience
Work History
Sales Representative - Health Insurance
Iselect
Melbourne, VIC
10.2024 - Current
- Drove customer acquisition with effective outbound sales efforts.
- Achieved sales target
- Ensured adherence to compliance standards.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Achieved and exceeded monthly and sales targets.
Sales Account Manager
Radius Payment Solutions
Belfast UK
08.2021 - 07.2024
- Managed complete sales process from prospecting to closing.
- Signing up new customers for Fuel cards
- Executed outbound cold calls effectively to potential clients.
- Meeting individual monthly targets
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Set and achieved company defined sales goals.
Outbound/Inbound Sales
Myconnect
Melbourne, VIC
02.2018 - 07.2021
- Providing a high quality of customer service which included
- Engaged in outbound calls to prospective clients.
- Signing up new customers for combined electricity & gas
- Receiving inbound Sales enquires
- Consistently exceeded weekly sales taegets
Outbound/Inbound Careers Advisor
Careers Australia
05.2016 - 01.2018
- Providing a high quality of customer service which included
- Build rapport with potential students
- Recommending students courses we offer and potential jobs
- Signing up students to courses that are available
- Receiving student inbound calls for enquiries
- Maintain weekly/monthly KPI’s
Outbound/Inbound Sales (fulltime)
Plus 64 Connect
11.2015 - 04.2016
- Providing a high quality of customer service which included;
- Initiating calls to potential customers
- Explaining benefits of combined power/internet packages to customers
- Signing up new customers for combined power/internet packages
- Receiving inbound customer enquiry calls
- Answering customer enquiries by phone
- Answering customer enquiries by email
- Recording results of customer communication
- Mentoring junior team members
- Meeting individual monthly sales targets
Outbound/Inbound Sales (Fulltime)
Call Active
08.2014 - 11.2015
- Duties include:
- Providing a high quality of customer service which included;
- Initiating calls to potential customers
- Explaining benefits of combined power/internet packages to customers
- Signing up new customers for combined power/internet packages
- Receiving inbound customer enquiry calls
- Answering customer enquiries by phone
- Answering customer enquiries by email
- Recording results of customer communication
- Mentoring junior team members
- Meeting individual monthly sales targets
Parts Advisor (Fulltime)
Mercedes Benz
08.2011 - 12.2013
- Duties Included:
- Providing customer service which included;
- Over the phone enquiries
- Dealership enquiries
- Email enquiries
- Follow ups
- Ordering stock for the service workshop which included;
- Liaising with suppliers
- Stock take management
- Organising daily stock orders
- Following up payment of accounts
Skills
- Excellent customer service skills
- Professionalism
- Driven
- Ability to work under pressure
- Confidence
- Resilience
- Flexibility
- Organisational skills
- Time management skills
- Adaptability
- Team player
- Interpersonal skills
- Problem solving
- Independence
- Ownership
- Accountability
- Fast learner
- Initiative
- Punctuality
- Honesty
- Reliability
- Positive attitude
- Outgoing personality
- Attention to detail
- Sales background
- CRM proficiency
- Customer service
- Relationship building
- Product and service sales
- Customer service experience
- Adaptive team player
- Friendly, positive attitude
- Teamwork and collaboration
- Flexible and adaptable
Timeline
Sales Representative - Health Insurance
Iselect
10.2024 - Current
Sales Account Manager
Radius Payment Solutions
08.2021 - 07.2024
Outbound/Inbound Sales
Myconnect
02.2018 - 07.2021
Outbound/Inbound Careers Advisor
Careers Australia
05.2016 - 01.2018
Outbound/Inbound Sales (fulltime)
Plus 64 Connect
11.2015 - 04.2016
Outbound/Inbound Sales (Fulltime)
Call Active
08.2014 - 11.2015
Parts Advisor (Fulltime)
Mercedes Benz
08.2011 - 12.2013