JOSHUA VARGHESE
Florey,ACT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Digital Service Team Member
Big W
03.2022 - Current
- Organized and detail-oriented with strong work ethic.
- Ran errands and provided general office support in professional environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Managed over 70 customer calls per day and Increased sales by 9.6%
- Skilled at working independently and collaboratively in team environment
Shift Manager
MC DONALDS
02.2022 - 03.2023
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Developed detailed plans based on broad guidance and direction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed senior-level personnel working in marketing and sales capacities.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Team Member
SAGA DEPARTMENT STORE
10.2020 - 11.2021
- Responsible for greeting and selling customers who visited housewares department
- Often called on to work extra hours during promotions and pricing specials
- Assisted store marketing team in placing and setting up sales floor marketing displays
- Greeted and performed sales duties for customers in sporting goods and housewares departments
- Assisted in stocking shelves and rotating out old stock
- Became proficient in being able to upsell customers on product extended warranties and big-ticket accessories
- Voted most valuable sales associate for three consecutive months
- Became known for ability to bring back repeat customers as well as referrals
- Often assisted in determining locations for sales floor marketing displays.
- Increased sales by 3.2%
Waitperson
MOCHA ART CAFE
09.2019 - 11.2020
- Take and fill guest beverage and food orders in timely and courteous manner
- Prepare food and beverage orders as required
- Always maintain high customer service standards
- Operate cash register and credit card machine in guest payment processing
- Inform guests of daily specials and food ingredients as requested.
- Inspected dishes and utensils for cleanliness.
- Cultivated warm relationships with regular customers.
- Increased sales by 6.3%
Education
Bachelor's in Engineering(Honours) - Networking And Software
University of Canberra
University Of Canberra03.2025
Skills
- Digital Unix
- Member Engagement
- Service Team Collaboration
- Opticians Association of State Name] Member
- Diagnosis and Troubleshooting
- Unstructured Data
- Punctual and Dependable
- Permit Acquisition
- Excellent file and/or data management abilities
- Capacity to identify problems with working process and report them appropriately to management team
- Knowledge of picture or video editing programme (eg, Photoshop, Movie Maker)
- Working knowledge of digital image formats
- Prior knowledge of video data collection, annotation, and testing
- Excellent interpersonal abilities
- Cheerful outlook
- Desire for further development
Timeline
Digital Service Team Member
Big W
03.2022 - Current
Shift Manager
MC DONALDS
02.2022 - 03.2023
Team Member
SAGA DEPARTMENT STORE
10.2020 - 11.2021
Waitperson
MOCHA ART CAFE
09.2019 - 11.2020
Bachelor's in Engineering(Honours) - Networking And Software
University of Canberra
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