Joshua Vicho
Summary
I am looking for a workplace that will allow me to learn and develop new skills while challenging my current ones. I aspire to direct my skills and time to a role that offers opportunities for personal and professional growth. I am well-qualified, with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
8
8
years of professional experience
Work History
Assistant Property Manager
The Agency Innerwest
10.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Warehouse Operator/Supervisor
Coles Distribution Centre
12.2020 - 09.2023
- Demonstrate a focus on safety, customer service and continuous improvement
- Possess a strong eye for detail and accuracy with basic numeracy
- Strong team skills with a willingness to adapt in fast-paced environments
- Qualifications and experience in Lean Six Sigma, supply chain, manufacturing, and logistics
- Trained new staff to increase individual performances to reach improvement goals
- Implemented safety policies to troubleshoot and maintain equipment to reduce incidents
- Ensure time management for scheduling and executing day-to-day work priorities
- Handle complaints by solving the situation quickly and appropriately
- Ensure compliance with work health and safety regulations by all employees
- Complete performance appraisal's every 3 months
- Business administration duties
- Maintain professionalism during pressured busy situations
- Manage the reporting and logging of safety-related incidents
- Able to handle receiving, pick packing and dispatching of goods
- Effective communication with all levels of the business.
RETAIL STAFF
Coles Supermarkets
09.2016 - 01.2021
- Welcoming customers and helped them locate items
- Provided exceptional customer service
- Stocked and replenished merchandise according to store merchandising layouts during and after trading hours
- Practice first in first out method when putting stock away
- Effective stock presentation according to company specified guidelines
- Working cooperatively in a team environment
- Followed merchandising guidelines to present visually appealing displays
- Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards
- Assisted team members when necessary to keep team workflow at efficient level
- Effectively worked with team and openly invited coaching from management team
- Took necessary steps to meet customer needs and effectively resolve food or service issues promptly
- Ensure time management for scheduling and executing day-to-day work priorities
- Handle complaints by solving the situation quickly and appropriately
- Maintain professionalism during pressured busy situations.
Education
Completion of Year 12 -
St John Paul II Catholic College
Skills
- Customer service-focused
- Administrative Support
- Exceptional oral and written communication skills
- Time Management
- Problem-solving skills
- Multi-tasking strength
Skills
Confident communicating and liaising clients/customers, Independent thinker capable of problem solving, Confident training employees, A keen eye for detail and accuracy, Customer focused and works with enthusiasm, energy, and pace, Able to understand and empathize with others, Strong communication skills, Highly dependable, Active listener and observer
References
References can be provided upon request
Timeline
Assistant Property Manager
The Agency Innerwest
10.2023 - Current
Warehouse Operator/Supervisor
Coles Distribution Centre
12.2020 - 09.2023
RETAIL STAFF
Coles Supermarkets
09.2016 - 01.2021
Completion of Year 12 -
St John Paul II Catholic College
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