Joshua Villanueva
Card Fraud Analyst
Sydney,NSW
Summary
I'm a self motivated person with an easier to learn attitude and have many years in the customer service space. Over the years, i've developed a strong sense of people and leadership skills that I would like to take into my next role.
Overview
10
10
years of professional experience
Work History
Card Fraud Analyst
Commonwealth Bank
Sydney, NSW
09.2022 - Current
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
- Assisted in the development of training materials related to fraud prevention techniques.
- Communicated effectively with customers regarding suspected fraudulent activities or suspicious behaviour.
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Provided training and guidance on best practices in fraud detection and prevention.
CSS - Customer Service Specialist
Commonwealth Bank
01.2021 - 11.2022
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Answered incoming customer inquiries regarding product and service information.
Sales Associate
PRADA
10.2020 - 01.2021
- Assisted customers with product selection, sizing and styling.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Tracked sales performance metrics to identify trends in market place.
- Organized stockroom shelves according to size, color or style.
- Greeted customers and provided exceptional customer service.
Sales Assistance and Assistant Manager
Platypus Shoes
07.2014 - 01.2020
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained up-to-date knowledge of company products and services.
Education
Diploma - Entertainment Business Management
JMC Academy
Sydney - High School Graduate -
Glenwood High Scool
Skills
- Fraud prevention
- Time management abilities
- Adaptability
- Multitasking capacity
- Critical thinking
Timeline
Card Fraud Analyst
Commonwealth Bank
09.2022 - Current
CSS - Customer Service Specialist
Commonwealth Bank
01.2021 - 11.2022
Sales Associate
PRADA
10.2020 - 01.2021
Sales Assistance and Assistant Manager
Platypus Shoes
07.2014 - 01.2020
Diploma - Entertainment Business Management
JMC Academy
High School Graduate -
Glenwood High Scool
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