Joshua Ward
Brisbane,QLD
Summary
Efficient professional with extensive experience in customer service and warehouse operations. Demonstrated ability to exceed performance targets while upholding health and safety standards. Proficient in communication, time management, and manual handling, with a strong focus on customer satisfaction and safety inspections. Aiming to leverage expertise to enhance operational excellence in a dynamic environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ride Operator
Drayton Manor Theme Park
Tamworth, Staffordshire
03.2024 - 10.2024
- Assisted guests with special needs, ensuring their comfort and safety throughout the ride experience.
- Operated roller coasters, carousels and bumper cars to promote recreational activities and deliver fun experience.
- Performed rigorous security checks ahead of ride commencement to determine safety of customers.
Festival Bartender
Oxfam
United Kingdom
06.2024 - 08.2024
- Prepared and served beverages to customers in a busy bar environment.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Collaborated with team members to ensure smooth service during peak hours.
- Managed inventory levels and communicated supply needs to management.
- Developed good working relationships with fellow employees through effective communication.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Warehouse Operative
Faurecia
Fradley, Staffordshire
10.2022 - 03.2023
- Consistently complied with workplace health and safety measures to minimise operational risk.
- Carried out day-to-day warehouse duties with care and attention, maintaining compliance with safety standards.
- Maintained excellent physical fitness levels to safely lift and manoeuvre heavy orders and deliveries.
- Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.
Front of House Staff
KFC
Liverpool, Merseyside
01.2022 - 09.2022
- Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
- Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
Education
Certificate of Higher Education - Events management
Liverpool John Moores University
Liverpool, Merseyside07-2024
A-Levels - Physical Education
Nether Stowe
Lichfield, Staffordshire2019
A-Levels - Geography
Nether Stowe
Lichfield, Staffordshire2019
A-Levels - Business
Nether Stowe
Lichfield, Staffordshire2019
GCSEs -
Nether Stowe
Lichfield, Staffordshire2017
Skills
- Physical stamina
- Time management mastery
- Effective communication
- Basic computer literacy
- Customer queue management
- Ride safety inspections
- Health and safety regulations
- Operator license
- Calm under pressure
- Judgment and decision-making
- Rider announcements
- Fire safety awareness
- Customer service
- Manual handling
- Picking and packing
- Order prioritization
- Working to KPIs and quotas
- Bar cleanliness
- Point of sale
- Time management
- Microsoft Office
- Problem solving
Certification
- Driving license
- Low Level Order Picker (Faurecia)
Personal Information
Driving Licence: Cars
References
References available upon request.
Timeline
Festival Bartender
Oxfam
06.2024 - 08.2024
Ride Operator
Drayton Manor Theme Park
03.2024 - 10.2024
Warehouse Operative
Faurecia
10.2022 - 03.2023
Front of House Staff
KFC
01.2022 - 09.2022
Certificate of Higher Education - Events management
Liverpool John Moores University
A-Levels - Physical Education
Nether Stowe
A-Levels - Geography
Nether Stowe
A-Levels - Business
Nether Stowe
GCSEs -
Nether Stowe
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