JOSHUA WEBEL
Glen Innes,Australia
Summary
Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Sales Consultant
Telstra
Inverell, NSW
12.2025 - Current
- Educated customers on product features and benefits to enhance user experience.
- Consulted with clients to identify their communication needs and preferences.
- Developed tailored solutions to address specific customer requirements effectively.
- Collaborated with team members to strategize sales approaches and increase engagement.
- Managed customer inquiries through various channels, ensuring timely responses.
- Utilized CRM systems to track interactions and maintain accurate client records.
Customer Service Representative
BCU Bank
Coffs Harbour, Australia
12.2024 - 08.2025
- Handled incoming and outbound calls, resolving customer inquiries and complaints.
- Processed reimbursements and documented interactions accurately in CRM systems.
- Managed difficult customer interactions with professionalism, de-escalating issues effectively.
- Assisted customers with account inquiries and transaction processing.
- Resolved customer concerns through effective communication and problem-solving skills.
- Educated clients on bank products and services to enhance understanding.
- Managed high-volume calls while maintaining a positive attitude and professionalism.
- Documented customer interactions accurately in the banking system for future reference.
- Conducted follow-up calls to ensure customer satisfaction with services provided.
Information Technology Help Desk/Tech
ETC - Employment Training Community
Coffs Harbour, Australia
12.2021 - 12.2024
- Provided technical support to 500+ end-users, resolving issues with computer systems, software, hardware, and networks.
- Managed helpdesk tickets, emails, and phone inquiries.
- Installed and configured software, ensuring compatibility and optimal performance across organizational systems.
- Conducted network troubleshooting to minimize downtime and maintain operational efficiency.
- Handling hardware from beginning to end of life.
- Diagnosing and repairing IT systems as required.
Retail Assistant
Rivers
Coffs Harbour, Australia
03.2021 - 11.2021
- Achieved 120% of daily sales targets through proactive customer engagement and product knowledge.
- Maintained store cleanliness and organised displays, enhancing the shopping experience.
- Handled cash transactions and daily banking, ensuring accurate till counts.
- Performed opening and closing procedures, demonstrating reliability and attention to detail.
Retail Assistant
Spotlight
Coffs Harbour, Australia
03.2019 - 12.2020
- Collaborated with a team to serve customers and restock shelves, prioritising a positive shopping experience.
- Managed front-counter operations, assisting 50+ customers daily with product inquiries.
Nightfill
Coles
Glen Innes, Australia
01.2018 - 01.2019
- Worked in a team to restock shelves and create vibrant product displays, improving store presentation.
Crew Member
Mcdonalds
Glen Innes, Australia
02.2014 - 12.2017
- Delivered excellent customer service in drive-through, front counter, and McCafé roles, handling 100+ orders daily.
- Operated cash registers and managed end-of-night closing procedures with accuracy.
Education
Assistant Agent -
Entry Education
Coffs Harbour06.2025
Information Technology System Administration -
Upskilled
Coffs Harbour11.2023
Diploma In Digital And Interactive Games -
TAFE NSW
Coffs Harbour12.2020
Certificate 4 In Digital And Interactive Games -
TAFE NSW
Coffs Harbour12.2019
Skills
- Customer service
- Technical support
- Problem resolution
- Team collaboration
- CRM management
- Project management
- Lead generation
- Product and service sales
- Sales analysis
- Sales funnel management
- Time management
- Computer proficiency
- Pressure resilience
- Quick learning
- Problem solving
- Multitasking ability
- Microsoft Office suite
- Adaptability
Volunteer Experience
- Red Frogs, Brisbane, Provided support at youth events, ensuring safety and well-being for attendees., Assisted with logistics and crowd management at community festivals.
- Lifehouse Church, Coffs Harbour, 02/01/19, 12/31/23, Managed audio-visual equipment for weekly services and events, ensuring seamless delivery for 200+ attendees., Coordinated technical setups for community outreach programs, enhancing event accessibility.
Timeline
Sales Consultant
Telstra
12.2025 - Current
Customer Service Representative
BCU Bank
12.2024 - 08.2025
Information Technology Help Desk/Tech
ETC - Employment Training Community
12.2021 - 12.2024
Retail Assistant
Rivers
03.2021 - 11.2021
Retail Assistant
Spotlight
03.2019 - 12.2020
Nightfill
Coles
01.2018 - 01.2019
Crew Member
Mcdonalds
02.2014 - 12.2017
Assistant Agent -
Entry Education
Information Technology System Administration -
Upskilled
Diploma In Digital And Interactive Games -
TAFE NSW
Certificate 4 In Digital And Interactive Games -
TAFE NSW