Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Joshua Weeks

Brookvale,NSW

Summary

As an experienced Assistant Manager and Head Bartender in the dynamic hospitality sector, I bring a proven track record in team leadership, operational management, and customer service excellence. My expertise spans financial management, staff training, inventory control, and the implementation of efficient workplace practices. Adept at fostering positive customer relationships and creating engaging environments, I excel in both the strategic and hands-on aspects of pub and bistro management. With additional skills in gaming operations and marketing strategies, I am well-equipped to drive business growth and enhance customer experiences in any hospitality setting.

Overview

4
4
years of professional experience

Work History

Head Bartender

Pilu At Freshwater
04.2023 - Current
  • Led bar operations as Head Bartender, ensuring seamless service and efficient management.
  • Designed and implemented dynamic rosters to optimize staff scheduling.
  • Trained new bartenders, imparting skills and knowledge essential for high-quality service.
  • Created seasonal cocktail menus, tailoring offerings for summer and winter preferences.
  • Managed the procurement of fruits and ingredients, ensuring a well-stocked and diverse bar.
  • Streamlined bar workspace for increased efficiency and ease of operation.
  • Cultivated a positive and friendly atmosphere, enhancing team morale and customer satisfaction.

Bartender/Restaurant Waiter

Pilu At Freshwater
09.2022 - 04.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Assistant Manager

ALH
06.2022 - 09.2022
  • Oversaw daily operations as Assistant Manager at a bustling ALH bistro-style pub, ensuring top-notch service and operational excellence.
  • Actively involved in staff training and development, enhancing service quality and team performance.
  • Played a key role in conflict resolution, ensuring a harmonious and productive work environment.
  • Responsible for end-of-day financial reconciliation, accurately counting and reporting earnings online.
  • Managed and operated TAB, Keno & Gaming services, enhancing the pub's betting and gaming experience.

Bartender/Gaming Attendant

The Narrabeen Sands Hotel
10.2019 - 07.2022
  • Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
  • Performed cash handling duties, provided change and balanced money at end of shift.

Education

Bachelor of Clinical Science - Health

Macquarie University
Sydney, NSW
10.2023

Skills

  • Leadership and Team Management
  • Financial Management and Reporting
  • Customer Service Excellence
  • Staff Training and Development
  • Inventory Control and Management
  • Operational Efficiency
  • Conflict Resolution Skills
  • Gaming Operations (TAB and Keno) Management

Languages

English
Native or Bilingual
Italian
Limited Working

Timeline

Head Bartender

Pilu At Freshwater
04.2023 - Current

Bartender/Restaurant Waiter

Pilu At Freshwater
09.2022 - 04.2023

Assistant Manager

ALH
06.2022 - 09.2022

Bartender/Gaming Attendant

The Narrabeen Sands Hotel
10.2019 - 07.2022

Bachelor of Clinical Science - Health

Macquarie University

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Joshua Weeks