Joshua Wheatley

• Provide excellent customer service and communicate clearly and confidently with patients, members of the public and facility staff, face-to-face and via telephony services, responding to enquires and providing accurate information.
• Provide excellent patient focus when answering patient enquiries, provide education on wait list timeframes and escalating patient concerns to the appropriate clinician.
• Confidently execute required work through the utilisation of information systems including Microsoft Office Suite, Hospital Based Corporate Information System (HBCIS), Enterprise System Management (ESM), Electronic Booking System (EBS), integrated electronic Medical Record (ieMR) and Amazon Connect.
• Undertake data auditing and verification processes to identity and solve incorrect data entries in Information systems, thereby ensuring data of high quality and validity.
• Provide professional and high level administrative and frontline support to all patients, visitors and employees while ensuring confidentiality, compassion, diplomacy, and discretion.
• Organizing and preparing patient records, ensuring they are complete, accurate, and ready for upcoming appointments and creating physical charts.

• Enhanced patient satisfaction by providing compassionate, holistic care that addressed physical, emotional, and spiritual needs.
• Assist healthcare professionals in the provision of patient care work associated with the delivery of clinical support services by performing a range of basic nonprofessional tasks and transporting of patients from one area to another using bed, trolley or wheelchair.
• Assist healthcare professionals in the provision of patient care associated with Wards such as lifting, turning and escorting patients.
• Transport medical and other heavy equipment throughout the facility utilising appropriate equipment.
• Cleaning Both Clinical and Non Clinical areas.
• Assisted in the training and mentorship of new PSO staff members, contributing to a positive work environment and high-quality patient care.
• Prevented the spread of infections by consistently adhering to strict infection control protocols.

Contact: Awahirere (Aaron) TimuTimu (Patient Support Coordinator)

Phone: 0402 815 274 Email: Awahirere-Conan.Paniora-TimuTimu@heath.qld.gov.au

• Kept pharmacy counter and related areas clean, neat and organized.
• Answered telephones and provided information about order status, store hours and pharmacy procedures.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
• Delivered exceptional customer service through active listening skills and addressing concerns promptly.
• Supported inventory management, ensuring proper stock levels and expiration date monitoring.
• Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
• Received a promotion within the second month of being employed at the chemist. The promotion included greater responsibility in preforming task such as refunds, exchanges and dealing directly with customer complaints.
• Balancing the cash register to ensure all payments are processed and the correct float is available for the next service.

Contact: Taylor Burke (Assistant Manager)

Phone: 0434 868 827 Email: Taylor.burke5@outlook.com