Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Wilkinson

Canberra,ACT

Summary

Electrical professional prepared for challenging roles in industry. Background includes supporting electricians in installations, repairs, and routine maintenance. Known for collaborative approach and effective problem-solving in dynamic environments. Skills include electrical wiring, circuit testing, and adherence to safety protocols.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Apprentice Electrician

National Electrical Solutions (NES)
12.2022 - Current
  • Installed and maintained electrical systems in residential and commercial properties.
  • Supported senior electricians in wiring installations, adhering to safety protocols and regulations.
  • Trained new apprentices on best practices for electrical safety and tool usage.
  • Managed time effectively while juggling multiple assignments simultaneously under tight deadlines without compromising quality or accuracy of workmanship.
  • Enhanced overall job performance by taking advantage of educational opportunities offered through the apprenticeship program to further develop technical skills.
  • Collaborated with senior electricians to install wiring systems in residential, commercial, and industrial settings.
  • Exceeded expectations as an apprentice electrician by demonstrating strong attention-to-detail during all phases of projects from start to finish.
  • Understood and used proper tools and equipment to install and maintain electrical systems.
  • Handled installation of electrical components by splicing, joining, and connecting wire.
  • Read and interpreted drawings to provide wiring layouts for new installations.
  • Interpreted drawings, wiring diagrams, flow charts and written descriptions of project requirements.
  • Replaced and repaired lighting fixtures and electrical control and distribution equipment.
  • Supported team success by maintaining a clean work environment, organizing tools, and disposing of waste materials properly.
  • Gained hands-on experience with various tools and equipment, increasing proficiency in performing electrical tasks.
  • Reduced downtime for clients by troubleshooting and repairing electrical issues promptly and accurately.

Customer Service Coordinator

Davey Lodge – UniLodge @ ANU
09.2020 - Current
  • Creating a friendly inclusive environment to deliver exceptional customer service within the lodge whilst assisting residents with their enquiries
  • Oversee reception tasks, assist with other departments when required (maintenance, reservations). Respond to telephone/email inquiries, providing quality information’s to associates inquiring about the facilities and services
  • Ensuring the intake process runs seamlessly to for all new residents and staff, by prepping documents, checking facilities, being the primary contact to residents if issues arise
  • Providing information about our sister properties and its rates and facilities in order to provide excellent information and service for potential clientele
  • Understanding residents account statement to explain and follow up with outstanding arrears with strategic methods
  • Complete daily banking: take payment at desk (ethpos, credit card), balance banking at end of day
  • Create shift reports and detailed handover for the night staff
  • Familiar with StarRez and Onity
  • Register dwellings for the National Rental Affordability Scheme
  • Conduct room inspections to ensure our residence is up to cleanliness standards and perform room tours for prospective clients

Guest Services Agent

Hotel Realm
08.2019 - 09.2020
  • Providing a 5 Star guest experience
  • Checking guests in and out, assigning rooms, professionally handling the in-house calls, external calls and taking room service orders
  • Following up with emails and responding to guest requests in a timely manner
  • Sharing my knowledge of the hotel services and location to suggest how guests can make their experience with Realm unforgettable.
  • Showing excellent attention to detail when inspecting rooms before check in
  • Answering guest questions about hotel amenities and providing information about local events that may be of interest
  • Completing shift reports each day, detailing reservations, charges and any other requests by the guest.
  • I am familiar with the ‘Opera’ operating system.

Concierge

Hotel Realm
07.2018 - 07.2019
  • Taking the initiative to assist with guest’s luggage before requested
  • Keep on top of the latest events happening in Canberra, to suggest the best experience to be had, for each guest. Pairing restaurants and places to each individual’s desired preference
  • Valeting guest cars
  • Setting up desserts, wine and flower packages, whilst assisting across the food and beverage operations
  • Responding to general maintenance & housekeeping issues
  • Attention to details with guest’s booking (occasions, preferences), set up gifts and card in the room prior arrival

Bar Attendant

The Baddies Niseko (Bar)
02.2018 - 04.2018
  • Serving customers food and drinks, preparing food, pouring beers and making basic cocktails
  • Handling cash, end of day banking, general cleaning and closing of the bar.

Property Management Concierge

MnK Resorts & Hospitality Niseko
11.2017 - 04.2018
  • Welcoming and picking up guests from either the bus terminal or train station
  • Showing our holiday guests around their holiday chalet and answering any questions to do with the resort or about the surrounding areas of Niseko
  • Answering telephone enquiries from guests and making last minute bookings for snow related tours
  • Ensuring the resort chalets are up to a quality standard prior to check in and after check out
  • Dealing with small maintenance issues for guests and helping clear snow from all properties within the Country Resort.

Tea Room and Refectory Waiter

British Hills Hotel
06.2017 - 10.2017
  • Welcoming guests into the Tea Room or Dining Hall, whilst creating the experience of the bygone finery of Victorian England
  • Taking orders as well as serving orders to the tables
  • Making tea and coffee, preparing cakes, handling money and end of the day sales reports.

Polyvalent Bellboy and Ski Rental

Okushiga Kogen Hotel
12.2016 - 05.2017
  • Welcoming guests into the hotel, escorting them to their rooms and bringing their luggage inside for them
  • Selling gift shop items
  • Fitting guests with ski and snowboard rental gear and adjusting as see fit, general cleaning, snow clearing around the shops

Senior Entertainer

Capital Kids Parties
09.2014 - 12.2016
  • Managing kids’ parties, entertaining kids at private parties and public events
  • Balloon modelling, Face painting, conducting party games, Juggling and clowning around.
  • Training new staff into the company and managing stock control.

Education

Year 12 Certificate - Japanese, French, Drama, Mathematics, English

Gungahlin College
Gungahlin, ACT
01.2016

Year 10 Certificate - undefined

Amaroo School
Amaroo, ACT
01.2014

Skills

  • Hand and power tools
  • Problem-solving
  • Attention to detail
  • Conduit bending
  • Commercial wiring
  • Electrical installation
  • Safety awareness
  • Wiring techniques
  • Time management
  • Multimeter usage
  • Critical thinking
  • Team collaboration

Certification

  • First Aid Certificate 2016
  • Mental Health First Aid Certificate 2021
  • Gained ACT Responsible Service of Alcohol Certificate 2018
  • Holds Working with Vulnerable Peoples Card
  • Full Manual ACT Driver License Class C

Timeline

Apprentice Electrician

National Electrical Solutions (NES)
12.2022 - Current

Customer Service Coordinator

Davey Lodge – UniLodge @ ANU
09.2020 - Current

Guest Services Agent

Hotel Realm
08.2019 - 09.2020

Concierge

Hotel Realm
07.2018 - 07.2019

Bar Attendant

The Baddies Niseko (Bar)
02.2018 - 04.2018

Property Management Concierge

MnK Resorts & Hospitality Niseko
11.2017 - 04.2018

Tea Room and Refectory Waiter

British Hills Hotel
06.2017 - 10.2017

Polyvalent Bellboy and Ski Rental

Okushiga Kogen Hotel
12.2016 - 05.2017

Senior Entertainer

Capital Kids Parties
09.2014 - 12.2016

Year 10 Certificate - undefined

Amaroo School

Year 12 Certificate - Japanese, French, Drama, Mathematics, English

Gungahlin College

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