Joshua Williams
Tumut,NSW
Summary
Driven Cafe Assistant and Cleaner with a track record of enhancing customer satisfaction and maintaining pristine environments. At The Coach House, fostered strong customer relationships and improved repeat business through exceptional service and adaptability. Skilled in cleanliness maintenance and empathetic communication, excelling in both interpersonal interactions and rigorous sanitation standards.
Overview
5
5
years of professional experience
Work History
Cafe Assistant
The Coach House
02.2021 - 04.2024
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Increased repeat business by fostering strong relationships with customers through exceptional service.
- Demonstrated adaptability by cross-training in various roles within the cafe to ensure seamless coverage during absences or busy periods.
- Provided comprehensive training to new hires, equipping them with essential skills for success in their roles as Cafe Assistants.
Cleaner
Rebel Care Link
11.2018 - 01.2021
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Education
High School Certificate
Tumut High School
Tumut, NSW2015
Skills
- Good interpersonal skills
- Empathetic
- Establishing rapport
- Comforting oral communication
- Deescalating emotional situations
- Adaptability
- Engaging in active listening
- Understanding of different communication styles and needs
- Cleanliness Maintenance
References
Coach House:
-Simon Guascoine: 0474444992
-Ron Guascoine : 0437320618
Rebel Care Link:
-Kelly Green: 0487720621
Timeline
Cafe Assistant
The Coach House
02.2021 - 04.2024
Cleaner
Rebel Care Link
11.2018 - 01.2021
High School Certificate
Tumut High School
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