Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Joshua Wu

Blackburn North,VIC

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

4
4
years of professional experience

Work History

Content Marketing Specialist

J. CROSS
09.2022 - Current
  • Performed marketing communications-related research and continuously enhanced company's digital presence.
  • Created on-brand, best-in-class content, tailored to appropriate customers and built acquisition and adoption campaigns for prospects and customers.
  • Directed content of website by gathering information and integrating data from other departments.
  • Used content management system to analyze user engagement and website traffic metrics.
  • Utilized analytics and site metrics to determine areas of improvement.
  • Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.

Retail Sales Associate

Coles
08.2022 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.

Care Support Worker

BudgetNet
03.2021 - Current
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Franchise Representative

Roll'd
04.2022 - 12.2022
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.

Store Assistant

Nutrition Station
06.2019 - 03.2020
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Education

Graduate Certificate - UX/UI Design

Monash University
Melbourne, VIC
11.2023

Skills

  • Retail Sales
  • Persuasive Selling
  • Product Promotion
  • Customer Assistance
  • Product and Service Sales
  • Strategic Selling

Additional Information

Linkedin: linkedin.com/in/joshua-wu0324


Availability (30hrs a week):

- Monday to Friday, 8am - 5pm

- Saturday, 8am - 2pm


Timeline

Content Marketing Specialist

J. CROSS
09.2022 - Current

Retail Sales Associate

Coles
08.2022 - Current

Franchise Representative

Roll'd
04.2022 - 12.2022

Care Support Worker

BudgetNet
03.2021 - Current

Store Assistant

Nutrition Station
06.2019 - 03.2020

Graduate Certificate - UX/UI Design

Monash University

Similar Profiles

CREATE PROFILE
Joshua Wu