Joshua Wyatt
Summary
Experienced public sector worker and accomplished DMS Administration and Business Support Officer at DEMIRS, adept in information and record management, system enhancement and maintenance, and client-side triaging and resolving of issues within the document management system. Multiple years of experience within Objective ECM for document management and SQL for database management, as well as proficiency in multiple computer languages to assist in system maintenance and upgrades.
Overview
7
7
years of professional experience
Work History
DMS Administration and Business Support Officer
DEMIRS
03.2022 - Current
- Primary contact for all first level Helpdesk services for users of the Electronic Document Management System, which includes monitoring, responding to and resolving requests and incidents submitted via the Department's ticket system, triaging and resolving calls made to the Helpdesk hotline and in-person troubleshooting and resolving user issues.
- Daily monitoring of EDRMS system performance and supplying relevant reports of system health to the Coordinator.
- Creation and maintenance of user profiles within the system, which includes security maintenance of said profiles to ensure that necessary access is provided and that confidential information is protected.
- Active participation in the development, testing and implementation of system security controls and processes, system upgrades, workflow development and related technical projects.
- Creation, maintenance and reviewing of technical documents pertaining to the internal processes of the system and it's updates, and the operation and implementation of relevant EDRMS software and resources that are well written and efficient.
- Monitoring of record creation to ensure quality and the following of information management practices is followed, and reporting any noncompliance found.
- Robust fundamental understanding of information and record management processes and principals, and applying that knowledge to the relevant EDRMS systems and applications.
- Exceptional analytical and problem solving capabilities resulting in a high rate of satisfaction from both customers and business alike.
Service Desk & Client Provisioning Officer
Health Support Services
04.2018 - 02.2022
- Primary point of contact for all user queries and incidents via the Service Desk hotline or the ticket system
- Management of user accounts and related security access for all WA Health employees, using applications such as Active Directory, SQL and Microsoft Exchange
- Management and advancement of crucial Health applications such as Stork and iCM, which continue to be used statewide
- Assisted in the development ADUC (Active Directory User Controls), which streamlines the user creation and maintenance process and provides a more flexible database from which to pull data and compile reports from
- Assisted the Systems and Network Administration team in tightening network security and providing feedback on current implementations of standard security protocols using tools such as PowerShell and C+
- Assisted Finance team in managing and completing procurement orders
Education
Bachelor of Science - Computer And Information Sciences
Murdoch University
Perth, WASkills
- Objective ECM
- SQL
- Microsoft Office
- XML/HTML
- Java/C/Python
- General Administrative Support
- Project Assistance
- Database Management
- Application Development
- Analytical Thinking
- Swift Understanding
Timeline
DMS Administration and Business Support Officer
DEMIRS
03.2022 - Current
Service Desk & Client Provisioning Officer
Health Support Services
04.2018 - 02.2022
Bachelor of Science - Computer And Information Sciences
Murdoch University
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