Joshua Wyss
Fitzroy,VIC
Summary
Results-driven services manager specialising in data center operations and service delivery. Proven ability to lead teams in optimising incident management processes and achieving performance benchmarks. Strong focus on mentoring staff to enhance operational efficiency and client satisfaction.
Overview
8
8
years of professional experience
Work History
Services Manager
NEXTDC
West Footscray, Victoria
02.2026 - Current
- Managed service delivery operations for data center infrastructure.
- Managed incident management processes and escalations to ensure timely resolution of issues.
- Uphold team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Service Technician
NEXTDC
Tullamarine , VIC
07.2025 - 02.2026
- Oversaw electrical and mechanical systems, including rack/cable management, BMS monitoring, and high-density power/cooling, to maintain optimal operational efficiency.
- Managed operations, maintenance, and audits of critical infrastructure to ensure reliability and compliance.
- Ensure timely resolution of facility issues and compliance with codes, standards, and audit requirements.
- Conducted testing and maintained documentation and version control of site reference materials (SWIs, MOPs, policies, as-builts) to support operational accuracy.
- Participate in on-call roster and respond to incidents.
- Train and mentor new facility staff.
- Strong planning, analytical, and communication abilities.
Data Center Technician
NEXTDC
Tullamarine , VIC
03.2025 - 07.2025
- Resolved support tickets quickly to maintain operational flow.
- Refined procedures to streamline operational workflows.
- Developed processes and procedures for the effective management of resources.
- Coordinated contractors to ensure timely project completion.
- Participated in meetings with customers and vendors related to operational activities at the data center facility.
- Delivered ongoing training to improve team skills and knowledge.
24/7 Data Technician
NEXTDC
Tullamarine, VIC
04.2023 - 03.2025
- Performed troubleshooting and repair of server, network, storage, power, cooling and other data center related hardware components.
- Monitored data center environment to ensure optimal performance and reliability of equipment.
- Responded quickly to emergency situations involving critical systems located within the facility.
- Resolved facility issues promptly to minimize disruption in operations.
- Provided technical support for data entry operations and maintained database integrity.
- Collaborated with contractors for successful project outcomes.
- Maintained high client satisfaction through efficient daily operations.
Construction Supervisor
Castle Carpentry & Cladding
Mordialloc, VIC
03.2022 - 03.2023
- Supervised a team of carpenters to ensure timely completion of projects.
- Managed the installation of finished carpentry products in a timely manner.
- Planned and designed carpentry projects to meet customer specifications.
- Maintained detailed records of materials, tools, and labor for carpentry jobs to support project tracking and resource management.
- Formulated cost-saving strategies that upheld quality standards across carpentry projects.
- Addressed and resolved construction project issues promptly to minimise disruptions and maintain project timelines.
Apprentice / Qualified Carpenter
Melbourne Living Spaces
Thornbury, VIC
07.2018 - 03.2022
- Executed projects for sophisticated residential properties, ensuring high-quality craftsmanship.
- Facilitated consistent communication with clients to address needs and enhance satisfaction.
- Implemented government standards and quality control measures to ensure compliance and safety.
Education
Certificate III Telecommunications -
Comtech Training
Certificate III Carpentry -
Murray Mallee Training
07-2022
Year 12 completion -
Ivanhoe Grammar School
Ivanhoe11-2017
Skills
- Service management
- Incident management
- Data center operations
- Performance improvement
- Project coordination
- Process development
- Customer management
- Technology management
- Training and mentoring
- Task management efficiency
- Adaptive problem-solving
- Collaboration facilitation
- Communication proficiency
- Phone and email communication
- Conflict resolution skills
References
References available upon request.
Additional Education
- White card (OH&S)
- EWP (up to 11m)
- Working at heights
- First Aid
- CPR and LV Rescue
- Chief Fire Warden
- New Leader
- Health & Safety Representative
- HV Switching
- Facilities Management
Timeline
Services Manager
NEXTDC
02.2026 - Current
Service Technician
NEXTDC
07.2025 - 02.2026
Data Center Technician
NEXTDC
03.2025 - 07.2025
24/7 Data Technician
NEXTDC
04.2023 - 03.2025
Construction Supervisor
Castle Carpentry & Cladding
03.2022 - 03.2023
Apprentice / Qualified Carpenter
Melbourne Living Spaces
07.2018 - 03.2022
Certificate III Telecommunications -
Comtech Training
Certificate III Carpentry -
Murray Mallee Training
Year 12 completion -
Ivanhoe Grammar School