Joshua Yanitsas
Canberra,ACT
Summary
Customer Service Representative dedicated to providing quality care for the utmost customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with stakeholders. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge regarding accounting systems.
Overview
13
13
years of professional experience
Work History
Finance Business Partner
Department Of Infrastructure
Canberra, ACT
06.2022 - Current
- Prepared division and branch financial statements and variance analysis reports in SAP for management review.
- Ran budget reports to analyze impact of changes and propose cost-effective service redesign and budget adjustments.
- Presented numerical and graphical data to demonstrate strategic progress.
- Analyzed financial position, investigated and reported budgetary variances and identified adjustments to facilitate month and year-end processes.
- Complied with established internal controls and policies.
Service Officer
Services Australia
Canberra, ACT
08.2020 - 05.2022
- Delivered range of income support and disaster relief payments to eligible Australians.
- Worked in fast paced environment, ensuring deadlines were met In timely manner.
- Coordinated with team members in effective manner
- Set tasks and follow guidelines set by Australian Government.
- Highly trained under wide range of policies and reforms set by the agency.
Gaming Host and Bartender
Canberra Southern Cross Club
Canberra, ACT
06.2018 - 07.2020
- Provided efficient and quality service to all visitors.
- Always complied with occupational health and
rules and regulations. - Worked collaboratively with team members to ensure outstanding customer satisfaction.
Accounting Intern
United Legal
Canberra, ACT
02.2019 - 06.2019
- Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance.
- Assisted manager with special projects and ad hoc reporting requests.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Prepared monthly closings by creating journal entries and reconciling business and trust accounts.
Waiter and Event Organiser
Teatro Vivaldi
Canberra, ACT
11.2015 - 04.2018
- Managed month-of and day-of coordination for various events including weddings, private parties, and corporate events
- Handled food with sanitation and safety in mind
Food and Beverage Attendant
McDonalds
Canberra, ACT
03.2012 - 02.2018
- Worked well independently and on a team to solve problems
- Served as a friendly, hardworking, and punctual employee
- Prepared food carefully in response to customer requests or allergies
- Handled food with sanitation and safety in mind
- Made sure food at my station was ready before
needed.
Education
Bachelor of Accounting -
University of Canberra
2019
Year 12 Certificate -
Dickson College
2014
Skills
- Customer Service
- Ability to work under pressure
- Self-Motivated
- Effective time management
- Flexible and Adaptable
- Excellent Communication
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Data Analysis
Referees
Janice Gay
Department of Infrastructure
Assistant Secretary
0422 978 286
janice.gay@infrastructure.gov.au
Brandon Bodel
Andrew Byrnes Law Group
Solicitor
0455318890
Brandon@andrewbyrneslawgroup.com.au
Timeline
Finance Business Partner
Department Of Infrastructure
06.2022 - Current
Service Officer
Services Australia
08.2020 - 05.2022
Accounting Intern
United Legal
02.2019 - 06.2019
Gaming Host and Bartender
Canberra Southern Cross Club
06.2018 - 07.2020
Waiter and Event Organiser
Teatro Vivaldi
11.2015 - 04.2018
Food and Beverage Attendant
McDonalds
03.2012 - 02.2018
Bachelor of Accounting -
University of Canberra
Year 12 Certificate -
Dickson College