Joshua James Pearce
Sydney,NSW
Summary
I am a an industrious, motivated and highly productive employee. Over recent years, I have developed a diverse set of skills and qualities which I believe will add value to your team in this role. I am a strong communicator, a supportive collaborator; and my problem-solving capabilities mean I will always take ownership of difficult challenges whenever they occur. I am ready to take up this position with your company, and I see it as an opportunity for me to work alongside other talented and like-minded professionals who all want to achieve great things for their employer.
Overview
5
5
years of professional experience
Work History
Senior Butler/Concierge Supervisor
COMO The Treasury
08.2022 - Current
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
- Organise bookings, billings and enquiries made from across the Treasury building.
- Inspected all tasks for alignment with quality standards.
- Preparing meeting rooms and sustaining a light hospitality service to executive members.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provide an on-call service to the chain venues across the Treasury building.
Food and Beverage Supervisor/Reservations Agent
C Restaurant
01.2021 - 08.2022
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant reputation in beverage development.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Applied solutions to all enquiries and requests by guests.
Retail Supervisor
British Petroleum
01.2019 - 01.2021
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Coordinated merchandising displays, signage and sales enablement.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Handling and monitoring dangerous goods on site.
- Trained and oriented associates to maximize team performance
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals
Education
Diploma - Film Making
SAE Institute
Auckland, NZ11.2016
High School Diploma -
John Tonkin College - PET Campus
Mandurah, WA12.2014
Cert III - Travel And Tourism
Curtin University
Perth, WA12.2014
Skills
- Health and Safety Management
- Process Improvement and Client Relationship Building
- Adaptability
- Strategic Planning
- Interpersonal Consistency
References
Sham Badarudin - 0406331159 (C Restaurant Manager)
Caroline Forsberg - 0435052936 (COMO the Treasury Manager)
Amanda Dobson - 0452177313 (BP Manager)
Timeline
Senior Butler/Concierge Supervisor
COMO The Treasury
08.2022 - Current
Food and Beverage Supervisor/Reservations Agent
C Restaurant
01.2021 - 08.2022
Retail Supervisor
British Petroleum
01.2019 - 01.2021
Diploma - Film Making
SAE Institute
High School Diploma -
John Tonkin College - PET Campus
Cert III - Travel And Tourism
Curtin University
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