Joshua John Foot
Taree
Summary
Service Technician offering 15 years experience repairing and installing new systems. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Solid background repairing systems and installing new components. Ready to bring expertise and experience to new challenges
Overview
21
21
years of professional experience
Work History
Service Manager/Maintenance Technician
Ae Gibson and sons
Kendall
05.2020 - Current
- Resolved customer complaints in a timely manner.
- Ensured compliance with applicable laws and regulations related to services provided.
- Monitored service performance metrics to identify areas of improvement.
- Troubleshot electrical circuits using schematics and diagrams.
- Inspected equipment for proper operation and safety hazards prior to use.
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Installed new systems according to manufacturer specifications.
- Assisted with installation projects at both residential and commercial sites.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Diagnosed problems and determined solutions for various customer issues.
Service Technician
Bright Industrial Group
Port Macquarie
12.2019 - 05.2020
- Installed new industrial gates and roller door equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Accurately and efficiently installed equipment.
- Streamlined repair processes to minimize day-to-day downtime and increase overall productivity.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Documented all changes and actions in computer-based tracking system such as 'service m8'
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
Field Service Mechanic
Access Hire Newcastle
Newcastle
08.2019 - 12.2019
- Generated weekly reports and updated daily logs.
- Performed service work on hydraulic and pneumatic systems, air conditioning systems and transmissions.
- Utilized testing equipment and hand tools to diagnose problems.
- Used hand tools to disassemble equipment, perform repair work and then reassemble parts.
- Repaired and replaced hoses, brackets, belts and other components.
- Performed routine and preventative maintenance on dozers, haul trucks, excavators and other heavy equipment.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Replaced defective wiring systems, hydraulics and braking systems to return machines to service.
Field Service Technician / Workshop Supervisor
JLG Industries Inc.
Port Macquarie
08.2014 - 07.2019
- Performed annual service visits and completed preventative maintenance on all systems.
- Managed all on-site and off-site installation, repair, maintenance and test tasks.
- Investigated and troubleshot EWP product service issues.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Diagnosed equipment malfunctions by analyzing technical data using diagnostic analysing applications.
- Investigated and corrected mechanical problems with machinery such as graters and EWPs.
- Followed OHS and safety procedures to avoid injuries in field.
- Positively engaged with customers and maintained professional appearance at all times as a company representative.
- Properly completed work reports for each field visit.
Lift Technician
Harwell Lifts & Hoists
Gloucester
10.2004 - 07.2014
- Assisted in manufacturing and installation of all types of lifts. Whilst completing my trade I made control logic systems and production of hydraulic tanks and hydraulic motors i also operated CNC lathe and mill making small hydraulic rams.
- During my role as installation supervisor i was responsible for the installation of lifts and site safety checks
- Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
- Executed tasks within time and budget constraints.
- Tested electrical continuity and electrical wiring by using multi metre and MEG tester.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs effectively, improving overall employee satisfaction.
- Conducted regular inspections of lift equipment to promptly identify issues that could cause machinery malfunctions.
Education
Cert III in Appliance Servicing
Strategic Training Solutions
Newcastle7 2012
National License To Perform High Risk Work (WFLP)
Safework NSW
Newcastle7 2008
Safely Working At Heights Certificate
Strata Solutions
Port Macquarie6 2016
Supervisor Certificate
NSW Fair Trading
Sydney5 2012
Mechanical Engineering
Tafe NSW
Tamworth11 2009
General Induction OHS Certificate
Workcover NSW
Newcastle10 2005
Skills
- Equipment knowledge
- Hydraulic component repairs
- Hand tool knowledge
- Preventive and Reparative Maintenance
- Electrical Installation and Repair
- Troubleshooting and Diagnostics
- Safety and compliance
- Commercial construction
- Diagnostics skill
- Testing and evaluation
- Service reports
- Customer Relationship Management
- Troubleshooting ability
- Equipment maintenance
- Hydraulic systems
- Preventative maintenance
- Machine setup
- Staff management
- Machine operation
Timeline
Service Manager/Maintenance Technician
Ae Gibson and sons
05.2020 - Current
Service Technician
Bright Industrial Group
12.2019 - 05.2020
Field Service Mechanic
Access Hire Newcastle
08.2019 - 12.2019
Field Service Technician / Workshop Supervisor
JLG Industries Inc.
08.2014 - 07.2019
Lift Technician
Harwell Lifts & Hoists
10.2004 - 07.2014
Cert III in Appliance Servicing
Strategic Training Solutions
National License To Perform High Risk Work (WFLP)
Safework NSW
Safely Working At Heights Certificate
Strata Solutions
Supervisor Certificate
NSW Fair Trading
Mechanical Engineering
Tafe NSW
General Induction OHS Certificate
Workcover NSW