Joshua (Josh) Foley
ESSENDON,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Confident in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Mcdonald's Manager
Madmac Investments
01.2020 - Current
- Started as crew member, and after 9 months was promoted to crew trainer, once turning 18 selected to to complete management program and then promoted to manager.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Advanced knowledge in a fast paced high pressure work environment.
- Skilled in upselling to every customer and mentoring staff to do the same.
Education
Diploma - Business
RMIT University
Melbourne, VIC11.2024
McDonald's - Leadership
McDonald's Head Office
Collingwood, VIC04.2024
Victorian Certificate of Education -
St Bernard's College
Essendon, VIC10.2022
Skills
- Customer Service/Engagement
- Staff Management
- Team Supervision
- Problem-Solving
- Training and mentoring
- Goals and performance
- Safety and Security
- Staff Development
- Relationship building and management
- Proficient in computer usage and knowledge
Affiliations
- Anglesea SLSC Bronze medallion volunteer lifeguard.
- St Bernard's Old Collegians Football Club 2011 to current.
Accomplishments
References upon request
Timeline
Mcdonald's Manager
Madmac Investments
01.2020 - Current
Diploma - Business
RMIT University
McDonald's - Leadership
McDonald's Head Office
Victorian Certificate of Education -
St Bernard's College
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