Joshua Jude D'cruz
Warrnambool
Summary
Customer-oriented General Manager with almost a decade of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational direction.
Overview
8
8
years of professional experience
Work History
General Manager
Frolic Lane
02.2024 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
Venue Manager
Isola Capital Asset Management Pte Ltd.
07.2023 - 02.2024
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
- Spearheaded staff development initiatives including ongoing training programs focused on customer service excellence, upselling techniques, and product knowledge enhancement.
- Implemented sustainable practices in line with corporate social responsibility guidelines, reducing environmental impact while maintaining quality standards.
- Collaborated with executive leadership to establish long-term goals and strategic plans for the food and beverage department.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Conducted regular market research on industry trends so we could adapt our offerings quickly stay ahead of competitors.
Bar Manager/Consultant
Kintsugi Spectre
02.2023 - 07.2023
- Revenue Management, Mixology, Hospitality, Accounting, Business Development & Strategy, Leadership, Budget Management, Food & Beverage
Head Bartender
Monti
08.2017 - 02.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Mentored and trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Bartender and Service Crew
Grapevine
10.2016 - 08.2017
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
- Closed out cash register and prepared cashier report at close of business.
- Completed bar opening and closing procedures.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Coordinated private events within budget constraints while delivering exceptional service tailored to client needs.
- Boosted sales through the development of innovative cocktail menus and promotional events.
Education
Bachelor of Science - Business and Management
University of London
07.2024
Associate of Science - Arts And Social Sciences
University of London
Singapore08.2023
High School Diploma - Electrical, Computer and Communications Engineering
Nanyang Polytechnic
04.2020
Skills
- Operations Management
- P&L Management
- Business Development
- Market Analysis
- Risk Management
- Branding
- Budget Development
- Training and mentoring
Timeline
General Manager
Frolic Lane
02.2024 - Current
Venue Manager
Isola Capital Asset Management Pte Ltd.
07.2023 - 02.2024
Bar Manager/Consultant
Kintsugi Spectre
02.2023 - 07.2023
Head Bartender
Monti
08.2017 - 02.2023
Bartender and Service Crew
Grapevine
10.2016 - 08.2017
Bachelor of Science - Business and Management
University of London
Associate of Science - Arts And Social Sciences
University of London
High School Diploma - Electrical, Computer and Communications Engineering
Nanyang Polytechnic
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