Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joshua Michael Henderson

Werribee,VIC

Summary

Resourceful Team Member with proven history of reliability and excellent work. Dedicated to quality assurance and maximizing daily progress. Expert in equipment use, maintenance and emergency repairs.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain


full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

GLASSY

My Aeon
11.2023 - 03.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Delivered products to customer locations on time.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided customer service by wiping tables
  • collected empty cups and left drinks on tables.

Night Club Glassy

Ladida
01.2023 - 05.2023

provided customer service by wiping tables, collecting empty cups and left drinks on tables or around the club and venue.

Bartender Apprentice

The Irish Times
07.2022 - 01.2023
  • Took beverage orders from guests or servers and accepted payment in cash or processed credit card transactions to capture revenue.
  • Communicated effectively with kitchen staff to coordinate timely service of food orders at the bar area.
  • Enhanced customer experience by providing friendly and attentive service.
  • Maintained clean and sanitary bar by washing, wiping and sterilizing counters, sinks, utensils, shelves and storage areas.
  • Managed customer complaints professionally, resolving issues promptly to maintain satisfaction levels.
  • Restocked and replenished bar inventory and supplies and reported shortages or reordering needs to management.

Freezer Worker

Scott Refrigerated Logistics
07.2021 - 10.2022
  • Cleaned and organized the freezer on a regular basis.
  • Maintained accurate inventory of all items in the freezer.
  • Assisted in unloading and stocking frozen goods into the freezer.
  • Received incoming shipments of frozen goods and checked them for accuracy against purchase orders.
  • Reportedanyissuesordamagestomanagementimmediately.
  • Packed boxes and stock using organizational guidelines.

Glassy

The Park Hotel
04.2021 - 09.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Mowing Crew Member

Lawnmower & Gardening Service's
05.2018 - 11.2020
  • Enhanced lawn appearance by performing precise mowing and trimming tasks.
  • Reduced customer complaints by maintaining a consistent schedule for lawn care services.
  • Improved team efficiency with proper maintenance and repair of equipment.
  • Increased client satisfaction, executing customized landscaping requests according to specifications.
  • Completed projects on time, effectively managing multiple job sites concurrently.

PIZZA DELIVERY DRIVER

Victoria's Pizza
08.2019 - 03.2020
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.

Full Time: Worker

Australian Community Logistics
04.2015 - 02.2018
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.

Pizza Delivery Driver

West Side Pizza
02.2017 - 08.2017
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Enhanced efficiency in delivery routes by utilizing GPS technology and local knowledge of the area.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Exceeded company expectations for prompt deliveries, resulting in increased repeat business from satisfied customers.
  • Assisted in expediting orders during peak times by aiding kitchen staff with food preparation when needed.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.

Team Member

Woolworths
04.2014 - 11.2014
  • Kept work areas clean, organized, and safe to efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Assisted customers in selecting merchandise best suited to needs.

WORK EXPERIENCE TEAM STORE MEMBER

Bunnings Warehouse
04.2013 - 02.2014
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized stock in stock take.

Education

High School Diploma -

Melton Specialist School
Melton, VIC
12.2016

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Strong multitasking
  • Liquor, beer, and wine knowledge
  • Decision-making capabilities
  • Cleaning
  • Positive Attitude
  • Workplace Safety

Certification

Victorian Drivers Licence P2s.


Victorian White Card

EWPA Yellow Card


Responsible Service of Alcohol RSA Certificate.


Certificate II in Horticulture 2016.

Certificate II in Hospitality 2016.

Timeline

GLASSY

My Aeon
11.2023 - 03.2024

Night Club Glassy

Ladida
01.2023 - 05.2023

Bartender Apprentice

The Irish Times
07.2022 - 01.2023

Freezer Worker

Scott Refrigerated Logistics
07.2021 - 10.2022

Glassy

The Park Hotel
04.2021 - 09.2021

PIZZA DELIVERY DRIVER

Victoria's Pizza
08.2019 - 03.2020

Mowing Crew Member

Lawnmower & Gardening Service's
05.2018 - 11.2020

Pizza Delivery Driver

West Side Pizza
02.2017 - 08.2017

Full Time: Worker

Australian Community Logistics
04.2015 - 02.2018

Team Member

Woolworths
04.2014 - 11.2014

WORK EXPERIENCE TEAM STORE MEMBER

Bunnings Warehouse
04.2013 - 02.2014

High School Diploma -

Melton Specialist School
Joshua Michael Henderson