Joshua Mumby

• End-to-End Recruitment: Delivered tailored recruitment solutions for South East Queensland’s blue-collar workforce, managing sourcing, interviewing, onboarding, and retention strategies while ensuring a positive candidate experience through consistent communication and transparency.
• Client and Candidate Relationships: Fostered strong client partnerships to understand workforce demands, matched top-tier candidates to roles, and ensured alignment with organisational goals, enhancing satisfaction on both sides.
• Process and Talent Pool Management: Streamlined recruitment workflows, maintained an up-to-date candidate database for future opportunities, and implemented retention initiatives to reduce turnover and improve operational efficiency.
• Multi-Tasking and Organisation: Successfully managed multiple requisitions simultaneously, leveraging exceptional organisational skills and attention to detail to meet tight deadlines and deliver high-quality results.

• Statewide Deployment Support: Played a pivotal role in the deployment of Queensland Community Support Scheme (QCSS) within UCQ, contributing to scalable frameworks and processes supporting 1,300+ vulnerable community members. Partnered with both internal & external stakeholders (State Govt, Sub-contractors etc) to ensure compliance and deliver person-centred outcomes.
• Pivot to Acting Leadership: Provided interim leadership as Acting Statewide Project Operations Lead during a critical 5 week long phase of the program’s transition, covering planned leave while ensuring operational stability and advancing key project initiatives.
• Transition to Multifaceted Role: Took on a concurrent role balancing recruitment, workforce operations, and team leadership, demonstrating advanced time management to drive program excellence and impactful outcomes.
• Workforce Development: Recruited and onboarded a foundational team of Community Support Workers, building a skilled and diverse workforce integral to the program’s success.
• Workforce Planning & Operations: Streamlined scheduling, payroll, and workforce planning to optimise resources, enhance efficiency, and improve client satisfaction.
• Frontline Team Leadership: Led and empowered a high-performing team across multiple regions, fostering a collaborative culture and achieving measurable results that exceeded program goals.

• Cross-Functional Collaboration: Worked with store teams, operations leadership, and HR functions to align Talent Acquisition, Learning and Development, and workforce strategies with business goals, ensuring seamless communication and consistent execution.
• Recruitment and Onboarding: Managed recruitment processes with store leadership, ensuring effective onboarding and workforce integration while proactively addressing retention challenges.
• RTO Governance: Oversaw compliance and governance for the organisation's Registered Training Organisation (RTO), managing all administrative processes to meet industry and regulatory standards.
• HR Compliance and Strategy: Supported HR initiatives aligned with organisational objectives, monitoring compliance and contributing to improved employee engagement and workplace productivity.

Multi-Site Manager | 2019 – 2021)

• Operational Leadership: Managed multiple Coles Liquor locations, including the flagship Newstead store, driving operational improvements and leading a successful rebranding and refurbishment project to boost sales and team performance.
• Relief Management: Provided interim leadership across 10 Vintage Cellars stores, maintaining operational consistency and compliance and achieving measurable sales and customer satisfaction improvements.

HR Change & Transformation Coach | 2021

• System Implementation Support: Supported the rollout of MyHub, a Human Capital Management System, by delivering training and in-store guidance, ensuring seamless adoption and operational integration.
• Strategic Collaboration: Partnered with store leadership to align system functionality with operational goals, enhancing workforce efficiency and ensuring compliance with corporate standards.

• Multi-Site Leadership: Managed 12 car and truck rental locations across South East Queensland, driving operational efficiency, customer satisfaction, and revenue growth across the region.
• Operational Excellence: Increased fleet availability by 13% and improved customer satisfaction scores measured via NPS/Medalia, by 16% through strategic problem-solving and process optimisation.
• Team Development: Recruited, trained, and mentored staff to build high-performing teams, aligning workforce capabilities with business objectives and ensuring consistent service quality.
• Sales Performance: Surpassed sales targets and revenue goals by implementing innovative strategies to optimise fleet utilisation and maximise profitability including a heavy focus on customer techniques for upsell and additional services.

• Store Manager/Store Support Manager (2016–2017): Led store operations in key locations, focusing on compliance, operational standards, and team performance. Achieved consistent results by effectively managing resources, mentoring staff, and driving key performance indicators (KPIs) to exceed corporate expectations. Successfully launched Queensland’s largest Click+Collect department.
• Customer & People Manager (2014–2015): Managed operations for the Checkouts, Click+Collect, and Administration departments. Played a crucial role in launching Australia's first next-generation Coles concept store at Indooroopilly. Improved customer satisfaction and team performance while leading the region in mystery shopper results.
• Customer Service Manager & Duty Manager (2009–2014): Oversaw daily store operations, including Duty Manager responsibilities during night shifts in the absence of the Store Manager. Ensured operational continuity, compliance, and excellence in customer service.
• Department Manager in Training (2007–2009): Gained comprehensive knowledge of store operations through intensive hands-on training. Assisted in departmental leadership, team coordination, and achieving key performance targets during a critical developmental phase.

• National Workforce Management Specialist (2015–2016): Assisted in the deployment of the Kronos workforce management system, resulting in a 25% reduction in rostering errors. Provided training to facilitate adoption and enhance operational efficiency across multiple stores.
• Talent Acquisition Advisor (2015): Effectively sourced, interviewed, and secured high-caliber talent for Coles Services during a three-month secondment. Successfully fully staffed the department with exceptional hires that aligned with business objectives.
• State Operations Support Coach (2011–2014): Played a pivotal role in the rollout of Self-Scan Checkouts and Service Promise initiatives across Queensland and New South Wales. Delivered training and support to improve the customer experience.