Josiah Chapman
West Pennant Hills,NSW
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Sale Representative
BCNSW Pty Ltd, Formerly Drive Marine Services
2019.09 - Current
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated new leads through networking and attending industry events.
Sales Assistant
Target
2018.03 - 2019.09
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Education
Cert II Retail -
Tafe
Parramatta, NSW07.2019
High School Diploma -
Pennant Hills High School
Pennant Hills12.2017
Skills
- Process Improvement
- Customer Service
- Client Account Management
- Customer Retention
- Network Development
- Negotiation Tactics
- Relationship Building
Hobbies
- Hiking
- Camping
- Swimming
- Travelling
- Social Events and Expos
Timeline
Sale Representative
BCNSW Pty Ltd, Formerly Drive Marine Services
2019.09 - Current
Sales Assistant
Target
2018.03 - 2019.09
Cert II Retail -
Tafe
High School Diploma -
Pennant Hills High School
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