Summary
Overview
Work History
Education
Skills
Certification
Timeline

Josiah Kniebeiss

BLACKBURN SOUTH,Victoria

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Department Manager

Adam Kelly
02.2023 - Current
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Developed and implemented useful inventory management strategies to maximize sales and reduce costs.

Shift Manager

Adam Kelly
08.2022 - 02.2023
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Crew Trainer

Adam Kelly
02.2022 - 08.2022
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Mentored junior employees to improve performance, food safety, and customer service.

Crew Trainer

Richard Harrison
01.2020 - 01.2021
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Taught new team members correct procedures for all areas of operations.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Crew Member

Richard Harrison
06.2017 - 01.2020
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Became familiar with products to answer questions and make suggestions.

Education

Bachelor of Science - Computer Science

Deakin University, Melbourne, VIC
07.2025

High School Diploma -

Monivae College
11.2019

Skills

  • Scheduling
  • Order Processing
  • Department Inspection
  • Product Restocking
  • Technical Proficiency
  • Creative Solutions
  • Safety and Security
  • Motivational Leadership
  • Managing Operations and Efficiency
  • Verbal and Written Communication
  • Employee Relationships

Certification

  • Certified Department Manager, McDonalds - June 2023

Timeline

Department Manager - Adam Kelly
02.2023 - Current
Shift Manager - Adam Kelly
08.2022 - 02.2023
Crew Trainer - Adam Kelly
02.2022 - 08.2022
Crew Trainer - Richard Harrison
01.2020 - 01.2021
Crew Member - Richard Harrison
06.2017 - 01.2020
Deakin University - Bachelor of Science, Computer Science
Monivae College - High School Diploma,

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Josiah Kniebeiss