Josiana Balmet
Community Support Worker
Dianella
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Overview
4
4
years of professional experience
24
24
years of post-secondary education
Work History
Bartender
Phat Brew Club
07.2023 - Current
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures
- Prepared cocktails from bar recipes and served wine, draft and bottled beer
- Kept track of all orders made by customers and communicated them promptly to kitchen staff
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
Guest Service Agent
Rendez-vous Hotel Scarborough
12.2022 - 04.2023
- Handled payment processing and provided customers with receipts and proper bills and change
- Managed guest check-in and check-out procedures, reservations and payments
- Responded to guests, including email, telephone and in-person inquiries
- Worked with room service, housekeeping, maintenance and security to meet all guest needs
Guest Service Agent
Kimberly Grande Resort
06.2022 - 11.2022
- I worked at the Kimberly Grande Resort as a guest service agent
- As a guest service agent, I make sure all the payment for today's and tomorrow's are issued on the same day
- Handled payment processing and provided customers with receipts and proper bills and change
- Worked with room service, housekeeping, maintenance and security to meet all guest needs
Guest Service Agent
Country Club Resort
03.2021 - 06.2022
- Answered phone calls and responded to questions and concerns
- Explained amount for expected services and provided detailed answers to customer questions
- My responsibility every day is mainly doing administrative work such as emails, transaction for today's arrival, the reconciliation report of the day, chasing payments with clients and make sure there's no difference at the end of the shift
Fruit Picker
Neil Handasyde strawberrie farm
01.2021 - 03.2021
- Identified, picked and sorted fruits according to size, type and ripeness
- Transported barrels, baskets and crates of picked fruit to assigned areas
- Provided care to plants surrounding fruit picking areas
- We make sure the good varieties and qualities strawberries are picked
Education
Diploma of Science
Lycee Louis Antoine De Bougainville
Vanuatu 04.2001 - 06.2025
Diploma of Community Services(Case Management)
Stanley College
Perth, WA05-2025
Skills
Teamwork and collaboration
Problem-solving
Time management
Effective communication
Attention to detail
Case management
Timeline
Bartender
Phat Brew Club
07.2023 - Current
Guest Service Agent
Rendez-vous Hotel Scarborough
12.2022 - 04.2023
Guest Service Agent
Kimberly Grande Resort
06.2022 - 11.2022
Guest Service Agent
Country Club Resort
03.2021 - 06.2022
Fruit Picker
Neil Handasyde strawberrie farm
01.2021 - 03.2021
Diploma of Science
Lycee Louis Antoine De Bougainville
04.2001 - 06.2025
Diploma of Community Services(Case Management)
Stanley College
Similar Profiles
Tashi LhamoTashi Lhamo
Chef at Phat Brew ClubChef at Phat Brew Club
Tashi LhamoTashi Lhamo
Chef at Phat Brew ClubChef at Phat Brew Club
Akil AndersonAkil Anderson
Creative Executive Producer at Baby Phat Inc. "Baby Phat the Kimora Lee Simmons story"Creative Executive Producer at Baby Phat Inc. "Baby Phat the Kimora Lee Simmons story"