Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Community Service
Timeline
Generic

Josica Jones Ger

Noble Park North

Summary

Motivated and adaptable customer service professional with a background in administration, education, and client support. Experienced in managing high-volume enquiries, resolving complex issues, and delivering service with empathy and efficiency. Skilled in digital tools, clear communication, and maintaining accuracy under pressure. Passionate about supporting customers and helping them navigate digital platforms with ease. Currently seeking to contribute to a values-driven organisation like NAB, where simplicity, speed, and ownership matter.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Secondary Economics Educator

Pinnacle High International School
06.2021 - 04.2025
  • - Delivered Economics and Social Studies lessons to 100+ students, enhancing subject comprehension.
  • - Developed and implemented a new AS Level Business curriculum, improving performance by 25%.
  • - Led a class of 30+ students and created a supportive, organised classroom environment.
  • - Adapted teaching for both online and offline formats, maintaining 90% student satisfaction.
  • - Organised extracurricular activities that increased student engagement school-wide.

Freelance Invigilator

British Council
06.2018 - 04.2022
  • - Supervised professional finance-related exams, ensuring compliance with strict protocols.
  • CFA Exams

Reception Administrator

D&S Digital Mart
06.2017 - 07.2019
  • - Managed 60+ customer interactions per week across phone, email, and in-person queries.
  • - Resolved escalated customer issues, contributing to a 95% satisfaction rate.
  • - Processed and reconciled 150+ invoices monthly, ensuring accurate financial tracking.
  • - Streamlined inventory processes, reducing discrepancies by 30%.
  • - Worked in a process-driven environment and supported daily operations across departments.

Education

Master of Commerce - Accounting & Finance

University of Mumbai
05-2019

Bachelor of Education -

Pushpanjali College of Education
University Of Mumbai
04-2021

Bachelor of Commerce - Accounting & Finance

St. Gonsalo Garcia College
University Of Mumbai
04-2017

Skills

  • Inbound Call Handling
  • Customer Relationship Management (CRM) Systems
  • Digital & App Support (Online Banking Tools)
  • Conflict Resolution & Complaint Handling
  • Fast-Paced Environment Adaptability
  • Microsoft Office Suite & Excel
  • Attention to Detail & Accuracy
  • Empathetic Communication
  • Team Collaboration & Knowledge Sharing
  • Problem Solving & Initiative Taking
  • Team collaboration
  • Problem-solving

Certification

  • Working with Children Check (Employee)
  • Excel Essential Training – LinkedIn Learning
  • Financial Accounting with Tally ERP 9 – State Institute of Information Technology

Accomplishments

  • Winner, Inter-College Personality Contest (Team) – Bombay Teachers’ Training College
  • 1st Prize, Digital Worksheet & Video Making Competitions – Pushpanjali College
  • Recognised in “My Idea, My Voice” video contest by University of Madras

Community Service

St Vincent de Paul, Mulgaon, 2016-03, 2024-06, - Supported aged care, emergency housing, and disaster recovery services within the community.

Timeline

Secondary Economics Educator

Pinnacle High International School
06.2021 - 04.2025

Freelance Invigilator

British Council
06.2018 - 04.2022

Reception Administrator

D&S Digital Mart
06.2017 - 07.2019

Master of Commerce - Accounting & Finance

University of Mumbai

Bachelor of Education -

Pushpanjali College of Education

Bachelor of Commerce - Accounting & Finance

St. Gonsalo Garcia College

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Josica Jones Ger