Summary
Work History
Education
Skills
Certification
Drivers License
Languages
References
Timeline
BusinessAnalyst
Josie Byrnes

Josie Byrnes

Nelson Bay,NSW

Summary

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Personable Receptionist successful in leading front desk public relations. Organized and efficient while providing exceptional service to clients.

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.

Enthusiastic receptionist eager to contribute to team success through hard work, attention to detail and excellent organisational skills. Clear understanding of reception and training. Motivated to learn, grow and excel in business administration.

Work History

Receptionist

Meridian Pty Ltd
Newcastle, NSW
01.2020 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information.

Ballet Teacher

Aspire Performing Arts
Mackay, QLD
01.2022 - 04.2022
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Planned, prepared and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Communicated with students and parents in person, via email and by phone to resolve issues and answer questions.
  • Worked in team-based environment to uphold quality and continuity of service to clients.
  • Maintained thorough documentation for all classes, payments and appointments.

Classical Ballet Teacher

Premier Elite
Tuggerah, NSW
01.2022 - Current
  • Worked in team-based environment to uphold quality and continuity of service to clients.
  • Communicated with students and parents in person, via email and by phone to resolve issues and answer questions.
  • Adhered to studio guidelines and legal requirements.
  • Maintained thorough documentation for all classes, payments and appointments.
  • Developed and executed marketing plans to increase studio business.
  • Managed supply inventory and maintained facility equipment in good working order.

Waitress Supervisor

Mod Thai
Nelson Bay, NSW
02.2021 - 01.2022
  • Trained staff members on use of POS system.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on clients
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic busy restaurant while maintaining calm, professional demeanour.

Education

First Aid Certificate - Health

Tomaree High School
Salamander Bay, NSW
01.2021

High School Certificate -

Tomaree High School
Salamander Bay, NSW
01.2021

Professional 1 - Classical Dance

Houston Ballet Academy
Houston, Texas
06.2019

Diploma In Elite Dance - Visual And Performing Arts

National College of Dance
Newcastle, NSW
01.2019

Year 7-9 -

Hunter School of Performing Arts
Broadmeadow, NSW
01.2016

Skills

  • Instructional Strategies
  • Flexibility Improvements
  • Time Management
  • Microsoft Office
  • Performance Coordination
  • Positive Reinforcement Strategies
  • Event Planning
  • Customer Service
  • Administrative and Clerical Support
  • Making Appointments
  • Appointment Booking
  • Organization and Efficiency
  • Computer Proficiency
  • Call Answering and Routing
  • Call Transfers
  • Telephone Reception
  • Word Processing

Certification

  • Training - First Aid Certificate

Drivers License

December 2020

Languages

English

References

Premier Elite Dance Academy

0477770585

Sara Moore


Aspire Performing Arts

0468947116

Kyra Geoghegan

Timeline

Ballet Teacher

Aspire Performing Arts
01.2022 - 04.2022

Classical Ballet Teacher

Premier Elite
01.2022 - Current

Waitress Supervisor

Mod Thai
02.2021 - 01.2022

Receptionist

Meridian Pty Ltd
01.2020 - Current

First Aid Certificate - Health

Tomaree High School

High School Certificate -

Tomaree High School

Professional 1 - Classical Dance

Houston Ballet Academy

Diploma In Elite Dance - Visual And Performing Arts

National College of Dance

Year 7-9 -

Hunter School of Performing Arts
  • Training - First Aid Certificate
Josie Byrnes